NPRG Roll Outs Continuous Information/Advisory Services

New Paradigm Resources Group Inc. (NPRG), introduced its Continuous Information and Advisory Services (CIAS) at the COMPTEL PLUS show in Dallas. CIAS delivers current granular company-specific and sector-specific data information and analysis in a dynamic online environment. CIAS gives clients access to NPRGs data, information, insights and analyses via a unified highly customized platform, the […]

Opcenter: The Ins and Outs of E-Mail Customer Care

Posted: 05/1999 The Ins & Outs of E-Mail Customer Care By Liz Montalbano Like other web-based marketers, telecom service providers are just begging for trouble. On their homepages an icon urges "Contact us," with a link to an e-mail address for subscribers–or potential subscribers–to send the company an inquiry or comment. But once an e-mail […]

Ins & Outs of Call Center Outsourcing

Posted: 09/1998 Ins & Outs of Call Center Outsourcing By Ken Branson As the competitive seas are overrun, long distance companies are crowding on canvas and lightening ship. Anything that isn’t a "core competency" or "strategic" or can be done more efficiently by someone else may be dropped over the corporate gunwale. This includes call […]

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