An Empty Seat at the Table

By Peter Radizeski, RAD-INFO Marketing guru and author Seth Godin wrote a blog post in January 2005 about “The myth of the CMO. “I feel sorry for Judy Verses. She’s the Chief Marketing Officer of Verizon, a brand that is justifiably reviled by millions of people. “Is Verizon disdained, mistrusted and avoided because Judy’s not […]

Interactive Intelligence Intros SaaS for Call Centers, Enterprises

Intelligence Inc. has released its software as a service (SaaS) for contact centers and enterprises. The products are sold through the companys channel of more than 250 VARs. The contact center version includes applications such as IVR, ACD, outbound and predictive dialing, quality monitoring and multimedia recording, disaster recovery and workforce management. The SaaS for […]

TMC Announces Sub-Penny Flat Rate on Voice T1s, Value-Adds for Agents

TMC Communications (Booth 707) has announced new lower voice T1 rates on three of its underlying carrier networks, providing TMC agents with a sub-penny flat rate to sell and commissions up to 35 percent and commissions on loops up to 20 percent. TMC has renegotiated contracts with Broadwing Communications (Booths 212-214) and Qwest Communications International […]

Verizon Business Adds Services to Wholesale VoIP Offering

Verizon Business said today it has enhanced its wholesale SIP gateway VoIP product with metered outbound local calling, directory assistance and operator services. Metered outbound local calling gives customers more pricing flexibility, the company said. The capability is available in an initial billing time of six seconds, followed by subsequent six-second billing increments, and can […]

TMONE Targets VoIP Operators

Direct marketing firm Total Marketing One (TMONE) is taking on another role, this time for VoIP operators. Through its marketing processes via e-mail, the Internet, direct mail, and inbound and outbound calling the company is signing IP telephony subscribers for broadband providers. TMONE calls itself a one-stop shop for providers wanting to add customers or […]

VoX Chooses Global Crossing VoIP Services

Global Crossing Ltd. is providing its VoIP Outbound Service and VoIP Local Service to VoX Communications, a services provider deploying wholesale, residential and business VoIP services throughout the country. VoX is a wholly owned subsidiary of eLEC Communications Corp. “We selected Global Crossing as a network partner because of its global reach and proven network […]

Carrier Channel: Latin America

Posted: 07/1999 Latin America: New Frontier for U.S. Carriers By Judy Reed Smith and Marne Turk Americans are constantly on the move. The pilgrims came on the Mayflower to find a new way of life, the pioneers left the East Coast to find gold and amber waves of grain out West. Thus, it is no […]

A Road Map for Internet Billing

Posted: 03/1999 A Road Map for Internet Billing Part Two of Three By Richard K. Crone While Internet bill present and payment (IBPP) promises to streamline and simplify the bill payment process, there is nothing inherently simple about launching an IBPP program. Part of the challenge is that there already are at least six electronic […]


Posted: 09/1997 CHANNEL OVER CHURN The Way You Get Customers Says a Lot About Whether You’ll Keep Them By Dr. Judy Reed Smith No doubt you’ve been reading a lot about churn and how to curb it by improving service, adding products, meeting customer expectations, etc. New research from ATLANTIC-ACM suggests that you also should […]

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