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Seeking Fulfillment

Think master agent and you probably envision a sales organization, rife with opportunity for commissions, and heady with promotions and golf prizes. But what lies at the heart of the master agent business is decidedly less glamorous: provisioning. Unfortunately, this most fundamental of operations is not without its challenges, and those challenges are growing with […]

What is a Partner Worth?

Hopefully, yesterdays panel got down to the heart of the matter on this question: What is a partner worth? Unfortunately, this letter goes to press before the roundtable, so I cant comment on the discussion. But I didnt want the opportunity to slip by altogether. My personal feeling is that the worth of a partner […]

FCC Issues New E911 Order

Wireless carriers must achieve PSAP-level E911 compliance by Sept. 11, 2012, the FCC said this week. The move was steps away from the agencys proposed, and very controversial, one-year deadline. Wireless providers now have five years and must meet certain benchmarks in the interim. Benchmarks include satisfying location accuracy requirements and demonstrating significant progress toward […]

Digital Fairway Announces Provergent 3.2

Software developer Digital Fairway has announced Provergent Communication Services Management Suite Version 3.2, adding enhanced workflow and reporting capabilities as well as the ability to allocate the costs associated with communication services to an organizations general ledger, said the compay. Keeping track of cost center assignments and cost allocations for communication services in a spreadsheet […]

SOHO PBX Consulting to Distribute TalkSwitch Products

Dallas-based SOHO PBX Consulting Inc. has been recognized as an official TalkSwitch distributor, TalkSwitch said Tuesday. SOHO PBX Consulting will offer technical support, order fulfillment and logistical expertise to TalkSwitch resellers across the Southwest and other markets. The company will work to increase awareness and expand TalkSwitch market share in the small business community, the […]

Verizon Business Enhances SIP Gateway Service

Verizon Business is adding a series of eBonding and Web-based enhancements to its SIP Gateway Service, which will let customers place, modify and check their orders. The additions will be available next month. One of the enhancements will give wholesale customers continual access to Verizon Business’ eBonding system. Wholesale customers also will have the ability […]

Comverse Helps GCI Grow by Consolidating

GCI, an Alaska-based company providing voice, video and data communication services to residential, commercial and government customers, needed to consolidate its back-office systems to support convergence. GCI chose Comverse Inc., a provider of software and systems enabling network-based multimedia enhanced communications and billing services, to converge its customer view. The challenge: To consolidate more than […]

No More Horsing Around

By Peter Radizeski, RAD-INFO Second quarter earnings are being reported. As usual, ILEC’s are ringing up big income. But in the channel, the integration is still a work in progress. The Four Horseman seem to have a problem internally. Granted that this is still fairly early. But agents still need to be able to do […]

Round Table

On the FCCs recent order requiring VoIP services and devices to include access for subscribers with disabilities This accessibility is critical in order to promote the independence of persons with disabilities, participation in our society, and critical access in emergency situations.Jonathan Adelstein, Democratic FCC commissioner We continue to evaluate the remaining obligations including: numbering (access […]

FiberNet Introduces E-Commerce Portal

FiberNet Telecom Group Inc. has unveiled its new e-commerce Web portal. The portal, located at www.fibernetportal.com, offers FiberNet customers the ability to instantly receive price quotes and place orders for connectivity. Users also can order FiberNets colocation services and monitor their IP and Ethernet traffic on FiberNets networks. The portal provides access to FiberNets network […]

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How do you approach customer MPLS networks in the age of SD-WAN?

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