opportunities

 

Who, Not What, Is Holding You Back?

You probably spend time thinking about what you want in life, but how often do you consider why you have yet to achieve what you want? Its time to realize that you create most of your own barriers. Here are 10 steps for eliminating the things that hold you back.

Boost Revenue With Hosted Call Center

Hosted call center technology takes center stage during todays session, Making Contact with Hosted Call Center Opportunities, where the panelists will discuss how to leverage these sticky services to combat the high commoditization of long-distance and other bread-andbutter connectivity services. Agents and VARs looking to move up the value chain can leverage hosted contact centers […]

Live From Kenya

By Michael Fair, MarketRace  Jambo!, or Hello!, from Nairobi, Kenya. Wow, this has been quite the experience both personally and from a business perspective. Nairobi is a vibrant, multicultural city and my business trip (which did include a weekend safari) to visit KenCall, the largest call center in eastern Africa, has been very eye opening […]

Higher Calling

The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs. For businesses, it provides an opportunity to leverage the […]

CTI Group Integrates Traffic Analysis, Call Recording With Natural Convergence

CTI Group Holdings Inc. said it has successfully integrated its traffic analysis and call recording products with the hosted key system solution provided by Natural Convergence. Natural Convergence provides hosted VoIP application software designed to allow service providers address the needs small businesses. Natural Convergences application, branded silhouette, lets small businesses manage their phone services […]

Securing Opportunities

Securing Opportunities The Internet has given us lots to love and lots to be concerned about. As more and more small and medium businesses begin to embrace VoIP, unified communications and other IP technologies that provide a competitive edge, theres an accompanying recognition that these companies also need resources for securing those communications beyond a […]

Russ Lovell

Company Name: Andiamo Telecom How long have you been reading PHONE+?: 17 years Why do you read PHONE+?: Keep up to speed on Telecom Where did you work in 1987?: Com Systems, Van Nuys, Calif. What was your title in 1987?: Senior Sales Exec What do you remember most about 1987?: Operator Services, pre-subscription on […]

Endeavor to Double Sales Force

Endeavor Telecom said Monday it plans to double the size of its outside sales and account management team over the coming months. The company said fast growth and expanding market opportunities have created the need to add to its staff. Over the past five years, we have developed a highly scalable service delivery operation capable […]

Corridor Warriors

Voice over WLAN is getting noticed by the SMB set lately, especially businesses with locally mobile workers that find that VoWLAN can be a great technology to boost productivity and employee satisfaction. Its a segment with promise for those channel partners willing to put in the education work necessary to understand the solution. All the […]

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