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Telecom Lawyers Show Agents How to Avoid the Courtroom

Even though its unpleasant to consider, its a reality: sometimes partners and suppliers wind up in disputes. Make sure to attend todays session to learn ways to avoid the courtroom and, if thats not possible, at least improve your chances of winning. Speakers will be Neil Ende and Greg Taylor, partners at Technology Law Group […]

Boost Revenue With Hosted Call Center

Hosted call center technology takes center stage during todays session, Making Contact with Hosted Call Center Opportunities, where the panelists will discuss how to leverage these sticky services to combat the high commoditization of long-distance and other bread-andbutter connectivity services. Agents and VARs looking to move up the value chain can leverage hosted contact centers […]

Independent Channel Utopia

What if agents could design the perfect alternate channel organization? Id like to give it a shot. While Im not presumptive enough to think I will cover all the bases in this article, I hope my comments inspire carriers to make some of these suggestions a reality. Why me? I have been in the telecommunications […]

Safety Not Always in Numbers

By Michael Fair, MarketRace Part 3 of my continuing series on the top 10 mistakes that channel programs make: Never evaluate a programs success based on how many channel partners you have signed up into the program. This is a very common mistake. I constantly see new programs emerge and the measure of success, and […]

Dont Limit Yourself, Partner

By Michael Fair, MarketRace Continuing down my list of the top 10 mistakes that service providers (and master agents for that matter) make with their channel programs: Limiting Partner Recruitment. Successful programs must continually evaluate not just who their partners are but what types of partners they have in their programs. New partners must be […]

Channel Bias

By Peter Radizeski, RAD-INFO Recently, I tried to move a couple of customers from the DSL provided by an independent ISP to Embarq DSL. The order was declined after seven days, because there was already DSL on the line. Now I find this funny for a couple of reasons, the biggest being that ILEC’s slam […]

Are You Your Own Worst Enemy?

RELYING ON THE INDIRECT channel is an appropriate strategy for enhancing sales. However, many service providers unknowingly poison their own efforts by making decisions that are detrimental to sustainable programs. Here are 10 common mistakes to avoid. Setting Unrealistic Time-to-Success Expectations. Executives who are next to channel management often are frustrated by a lack of […]

Mobilizing the PBX

ONE OF THE QUICKEST WAYS TO show your customers the advantages of seamless mobility is by mobilizing their existing PBXs. Software vendors are teaming with solutions providers often interconnects or wireless dealers to extend the capabilities of the PBX to mobile devices from wireless phones to softphones. CallConnects mobile Visual Voicemail interface. Ascendent Systems, for […]

CostGuard.NET OSS/BSS Adds Customer-Driven Work Plans

Info Directions (Booth 305) has added new customer-driven Work Plans in the latest release of its CostGuard.NET OSS/BSS. The new release offers incumbent carriers a comprehensive OSS/BSS solution that leverages leading-edge workflow and automation tools to help streamline operations and improve productivity for a range of business processes. As the market evolves, service providers often […]

Security: A Cuber’s Paradise

No longer a simple question of adding a firewall to an Internet connection, network security has exploded into a multimillion-dollar market with more variations than a Rubik’s Cube. Solve the puzzle, and you could be on your way to lucrative opportunities. Threats to corporate networks are becoming more sophisticated, and simply installing firewalls and running […]

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