office

 

Pac-West To Buy Napa Valley Telecom

Posted: 02/2000 Pac-West To Buy Napa Valley Telecom As part of its strategy to increase its small and medium-sized customer base and expand its footprint in the western United States, Pac-West Telecomm Inc. (www.pacwest.com) has agreed to acquire Napa Valley Telecom (NVTS), a switch-based telco headquartered in northern California. NVTS was founded in 1983 and […]

Carriers Help Customers Cut Cord

Posted: 01/2000 Carriers Help Customers Cut Cord By Shelly Tyler Service providers are looking to differentiate their services, reduce churn, increase average revenue per user and attract new, high-value customers. One way carriers can achieve all these goals is to offer their business customers wireless office services. Wireless office customers are "golden customers" because they […]

Broadband Wireless a Rising Star

Posted: 08/1999 Broadband Wireless a Rising Star By Charlotte Wolter The world of wireless broadband services has expanded dramatically in the last few months, as service providers such as Sprint Corp. and MCI WorldCom Inc. have feverishly snapped up multichannel multipoint distribution service (MMDS) bandwidth in a play to offer data and voice services. Combined […]

IP Centrex Breaks Out of CO Box

Posted: 07/1999 IP Centrex Breaks Out of CO Box By Charlotte Wolter An IP Centrex system can be located almost anywhere in a network, and it can serve any number of remoteoffices seamlessly. One of the most distinct characteristics of the Internet is that it breaks down barriers of distance in networks–makes them irrelevant, in […]

Long Distance Peddlers No More

Posted: 03/1999 Long Distance Peddlers No More –Part One By Kieren McCobb As a consultant, among the most frequent queries I receive are about starting or running a long distance agency. The better question would be how to operate a "network services" agency. No doubt you have heard that the very survival of traditional long […]

IN Bound

Posted: 10/1998 IN Bound With the other half of my carpool at home sick in bed, I spent the better part of two weeks staring into the brake lights of diesel trailers and other single-driver sedans as we made our way inbound on I-10 toward downtown Phoenix–home to PHONE+. While I have no complaints about […]

Back Office Takes Center Stage

Posted: 06/1998 Back Office Takes Center Stage Maintaining Your Billing Process–and Your Cool–is Easier Said than Done By Peter Meade A recent survey revealed that 36 percent of responding resellers were "largely dissatisfied" with their current billing system. Worse yet, the survey conducted by Young Communications Inc. found an even larger number of respondents feel […]

The Evolving World of Computer Telephony

Posted: 05/1998 The Evolving World of Computer Telephony Traditional Telecom Vendors Make the IP Voice Connection By Paula Bernier New tools now allow individuals to receive and manage their telephone calls while connected to the Internet. Among the companies offering these hybrid computer/telephone tools are veteran telecom vendors Ericsson Inc., Lucent Technologies Inc. and Northern […]

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