VoIP makes Hosted PBX the Next Killer APP

Note: The article originally slated for May on deciphering a telecom budget has been held for later publication. Voice over IP has garnered much press, surrounding the impending explosion predicted by many of todays telecom providers. Every major telecom company either has announced plans to roll out service offerings, or already has. In many cases, […]

voiceglo Launches Agent Program

voiceglo (Booth 236), which touts itself as the first browser-based VoIP solution for home, office and travel, is launching an agent program just in time for the Channel Partners Conference & Expo. The company says its GloPhone Channel Partners Program is a way for every level of retailer, reseller, VAR, ISP and Web portal to […]

Vero Systems to Host Software User Conference

Vero Systems Inc., a Gold Sponsor of the CompTel/ASCENT Alliance Spring Convention & Expo and an exhibitor at Booth 221, is offering its customers and partners a reason to extend their stay in Anaheim: User Conference 2004. Vero will play host at the conference February 11 at the Anaheim Hilton, immediately following the CompTel/ASCENT Conference […]

Overcoming the Six Unders of Ill-Equipped Sales Forces

Posted: 7/2003 Overcoming the Six Unders of Ill-Equipped Sales Forces By Michael Heflin The ill-equipped sales force suffers some typical symptoms: a few salespeople drive a large portion of the revenue while the majority of salespeople have average or below average performance. Worse than the 80/20 rule (i.e., Paretos principle), in my experience it is […]

eCHANNEL: Turn Online Buyer

Posted: 11/2002 Turn Online Buyer Frustration into Instant Gratification Optimizing Online Sales Strategies Part 2 By Dr. Bonny Brown and Dr. Anthony Bastardi AS DISCUSSED LAST MONTH IN PART ONE of this three-part series, telecommunications sites suffer from classic usability problems in that they often are not designed from the end-user’s perspective. While site designs […]

All-You-Can-Eat Billing is  Less Filling

Posted: 08/2002 All-You-Can-Eat Billing is  Less Filling By Julian Thomas THESE DAYS SERVICE PRICING is limited to what most service providers know and understand: flat-rate pricing. It makes it easy on the process side. Sign up a customer, then bill monthly, regardless of activity level. It makes for what could be a long-running revenue stream. […]


Posted: 11/2001 BACK OFFICE * ISP Net Express ( chose the Communications Accounting System (CAS) from Highland Lakes Software (www. as its in house billing and management control platform to support its rollout of long distance services. CAS will provide call rating, billing, accounts receivable and customer service support software to the firm. * […]

FCC Order Gives ILECs an Edge over Resellers

Posted:  02/2000 FCC Order Gives ILECs an Edge over Resellers BY KIM SUNDERLAND In what resellers hail as a major victory for their industry, the FCC ( has ordered ILECs to make x digital subscriber line (xDSL)-based advanced services available at wholesale rates for resale. However, resellers say the order contains a loophole that may […]

NEXTLINK and Concentric to Merge in $2.9 BillionStock Swap

Posted: 03/2000 NEXTLINK and Concentric to Merge in $2.9 Billion Stock Swap NEXTLINK Communications Inc. ( and Concentric Network Corp. ( have agreed to merge in a stock-for-stock deal worth $2.9 billion. Officials of the companies say the merger, expected to close in the second quarter, will create an unbeatable combination of local access (NEXTLINK) […]

Business News – INTELSAT Unveils Plans To Privatize

Posted: 09/1999 INTELSAT Unveils Plans To Privatize Washington-based INTELSAT, a global communications satellite company, has announced it is privatizing. In an address to the Third United Nations Conference on the Exploration and Peaceful Uses of Outer Space, INTELSAT Director General and CEO Conny Kullman said there is "one reason only" for the privatization, namely "to […]

The ID is: 70110