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8×8 Unveils International Virtual Numbers

8×8 Inc., a provider of Packet8 broadband VoIP and videophone services, has made available international virtual direct inbound dial (DID) numbers with area codes from nine European countries. Packet8 residential and business subscribers can use the numbers to create a “virtual presence” for themselves in England, France, Netherlands, Norway, Sweden, Finland, Italy, Ireland and Denmark. […]

AIT Introduces Speeding Hound

Advanced Internet Technologies Inc. (AIT, Booth 728) has introduced Speeding Hound, a client-side application that lets users search the Web quickly and thoroughly by instantly submitting search queries to multiple search engines, and displaying all of the results in a single concise window. The searches can be global or localized and the application can be […]

Securing VoIP Relative to Number Mapping

During todays session Top Technologies for VoIP Security & Number Mapping, panelists will discuss the future of VoIP security and number mapping as well as what are the necessary regulations to ensure network and user security while enhancing VoIP growth and further integration in the marketplace. Panelist Tom Kershaw, vice president of Next Generation Networks […]

H. Russell Frisby Jr.

THEN: In 1987, H. Russell Frisby Jr., was an attorney for the firm Melnicove, Weiner, Kaufman, Weiner, Smouse & Garbis. This post followed four years spent working as an attorney adviser in the FCCs Common Carrier Bureau. While there he was an author of the commissions landmark Final Decision in the Second Computer Inquiry, which […]

SAI, Rivermine Partner for Call Accounting Platform

SAI and Rivermine have incorporated SAIs Web-based Sierra Gold Virtual Telemanagement System into Rivermines telecom expense management (TEM) platform. The new product, Rivermine Call Accounting, is available for resale to VARs, BPOs, dealers and agents. Rivermine Call Accounting provides a number of details such as call time, duration, the employee involved, department information and cost. […]

New Edge Networks Introduces Remote-Access Platform

New Edge Networks has introduced a remote-access platform that enables workers to get fast and secure global access to their private corporate networks. Called ReadyOffice, the platform eliminates the up-front capital outlay for a hardware appliance as well as the additional strain on IT support for initial setup and ongoing management. Businesses simply download the […]

VoiceLogs URU Validates Customer Info

VoiceLog LLC (Booth 1007) has added a new feature to its third-party verification platform. URU (pronounced You are You) validates, not just verifies, a customers information in real time. For example, during an online sales transaction, URU obtains the name, address, phone, date of birth and last four digits of the users social security number. […]

DSET Launches Enhanced Gateway Product Suite

Building on its service bureau operations and legacy gateway products for competitive service providers, DSET Corp. (Booth 719) has launched an enhanced gateway applications product suite that electronically bridges the CRM and order management systems of different trading partners. The applications are capable of handling access and local services, special services that include E911, calling […]

INFONXX Announces Acquisitions

INFONXX, an independent provider of directory assistance and enhanced information services, has announced it has completed the acquisitions of Excell Services, the U.S.-based independent provider of directory assistance, operator services and inbound customer service, and Conduit Limited, a European information services company. Through these acquisitions, INFONXX will process more than one billion directory assistance inquiries […]

Call Center Solutions

Witness Systems Makes an Impact Click to Enlarge Software-maker Witness Systems Inc. has introduced Impact 360, technology designed to help call centers access information such as recorded interactions faster than ever. The platform allows users to capture, analyze and act on information concerning workforce performance, customer interactions and customer service processes. Its framework relies on […]

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