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Telephone Number Administrator Changes Name toNeuStar

Posted: 02/2000 Telephone Number Administrator Changes Name to NeuStar The administrator of the North American Numbering Plan (NANPA) and Local Number Portability (LNPA) for the telecommunications industry now is known as New Star Inc. This follows the FCC’s (www.fcc.gov) approved transfer of Lockheed Martin Co.’s (www.lmco.com) Communication Industry Services (CIS) division to NeuStar Inc. As […]

Qwest To Roll Out All-Optical IP Network

Posted: 01/2000 Qwest To Roll Out All-Optical IP Network Qwest Communications International Inc. (www.qwest.net) has announced plans to roll out an all-optical Internet protocol (IP) network that will provide customers with new Internet and managed bandwidth services while reducing operation costs by as much as 70 percent over traditional network technologies. The optical carrier (OC)-192-speed […]

The Trouble with UIFN

Posted: 08/1999 The Trouble with UIFN By Liz Montalbano Not only are some of the service providers listed on the ITU website not actual providers of UIFN, information for certain companies is woefully out of date. In 1997 the International Tele-communications Union (ITU) announced what pundits hailed as the latest and greatest in international toll-free […]

eMarketers Go Beyond the Hit Count

Posted: 05/1999 eMarketers Go Beyond the Hit Count By Khali Henderson Telecommunications services providers and other web-based marketers are becoming more savvy, enlisting ever-more tools to improve the performance of their commerce-enabled websites. With all the "gee whiz" technology, however, web visitors remain largely elusive in a medium in which browsers can come and go […]

Can IN Smarten Up IP Networks?

Posted: 03/1999 Can IN Smarten Up IP Networks? By Charlotte Wolter When launched almost 15 years ago, intelligent networking (IN) gave telco networks some smarts, from call forwarding to 800-number routing. Now, with Internet protocol (IP) technology, they are going back to school, and this time it is definitely advanced learning. The startup is slow, […]

A Road Map for Internet Billing

Posted: 03/1999 A Road Map for Internet Billing Part Two of Three By Richard K. Crone While Internet bill present and payment (IBPP) promises to streamline and simplify the bill payment process, there is nothing inherently simple about launching an IBPP program. Part of the challenge is that there already are at least six electronic […]

No Sweat

Posted: 02/1999 No Sweat It all started when I moved. A short move–half a mile within the same local phone exchange. Can I just transfer the phone numbers and services from my old address to my new address around the corner? No sweat, I thought. I called US WEST Inc. well in advance to place […]

ISPs Dress Up Offerings by Reselling Premium Services

Posted: 11/1998 ISPs Dress Up Offerings by Reselling Premium Services By Denise Culver As the number of Internet service providers (ISPs) in the United States continues to increase (one estimate predicts triple-digit growth between 1996 and 1999), the big question for smaller ISPs is how to keep a leg up on the competition when price […]

10 Tips for Improved Customer Service

Posted: 10/1998 10 Tips for Improved Customer Service Test-drive your competition. How do you stack up? By Peggy Moretti Recent findings indicate that telecommunications service providers can ill-afford to be complacent when it comes to providing customer care. According to J.D. Power and Associates’ 1998 Residential Local Telephone Service Satisfaction Study, most of the independent […]

How Does a Payphone Make Money for Its Owner?

Posted: 06/1998 How Does a Payphone Make Money for Its Owner? By Bob Lane When I decided to enter the payphone business a number of years ago, I didn’t have a clue where to start. Like many other aspiring independent payphone providers (IPPs), I stumbled blindly into some of the less scrupulous payphone business offerings […]

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