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Broadvox Releases GO! SIP Trunking

Broadvox said Tuesday it has added Broadvox GO! SIP Trunking to its product line. Broadvoxs SIP trunking product includes E911, DIDs and local number portability allowing businesses to keep their current phone numbers. The company said it also has network market coverage in the United States and Canada that exceeds 90 percent. Broadvox said the […]

Driving Down Successful VAR Truck Leads

By Dan Baldwin, Sales Director, ATEL Communications Inc. In addition to selling telecom solutions directly to ATEL house accounts, I also help ATEL recruit successful VAR partners as ATEL subagents. Finding successful VAR partners to become subagents is no easy trick. VARs who already know about selling network services are already doing it. Those that […]

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

Not Necessarily the News

Calling All Good Samaritans Steve Largent congratulates VITA Honoree Clay Moore. Thirteen-year-old Clay Moore, of Parrish, Fla., managed to escape the hands of a child abductor who took him at gunpoint into a wooded area. Once free, Moore walked until he found a farmer with a cell phone who called for help. Moore was one […]

Verizon Business to Enhance SIP Gateway

Verizon Business said it will introduce several new features in September designed to increase functionality and add choice for its SIP Gateway VoIP customers. Among the enhancements are features that will allow wholesale customers to pick specific functions that let them customize offerings for their subscribers. For example, wholesale customers will have the ability to […]

DialToneServices to Distribute MSV Products

DialToneServices has signed a three-year agreement with Mobile Satellite Ventures LP for the distribution of MSV satellite communications products and services. DTS will distribute MSV voice and push-to-talk products and services to extend communications services to uncertificated telecommunications regions areas that are presently un-served or under-served by telephone companies, the company said. DTS provides fixed […]

SimpleSignal Enhances SimpleSIP

VoIP and SIP provider SimpleSignal Inc. said it has enhanced its SimpleSIP SIP trunking platform. Some of the new features include G.711 and G.729a CODECs support; disaster recovery options; CALEA compliance; Web-based telephone number management; geographic network redundancy; and a managed QoS platform. SimpleSignal Inc. www.simplesignal.com

Intelliverse Provides Nomadic E911 Support

Intelliverse said Tuesday it has added nomadic support to its E911 offering for all VoIP subscribers. Service providers can now offer customers an expanded geographical footprint when using the E911 service. Nomadic E911 will answer every 911 call and route it to the appropriate public safety answering point (PSAP) regardless of the location they are […]

Easing the Hosted PBX Sale

Despite the success of hosted IP telephony service providers such as Covad, SIP trunking providers such as Cbeyond, XO and Time Warner Telecom have been amassing more lines. In 2012, for instance, they are expected to sell more than double the number of lines than their hosted counterparts, according to data from Frost & Sulliivan. […]

Channel Bias

By Peter Radizeski, RAD-INFO Recently, I tried to move a couple of customers from the DSL provided by an independent ISP to Embarq DSL. The order was declined after seven days, because there was already DSL on the line. Now I find this funny for a couple of reasons, the biggest being that ILEC’s slam […]

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