Wowing the Customer

Posted: 01/2001 Wowing the Customer Contact Center Needs to Leave Lasting Good Impression By Roberta Tamburrino After the Telecommunications Act of 1996 passed, the seeds of a service revolution were planted in the new marketplace. The fruits of those seeds were supposed to be that customers no longer would wait on hold endlessly to speak […]

Trading Post

Posted: 01/2001 Trading Post What Does an Online Exchange Do? While most offer quality metrics, billing services and clearinghouse functions, each exchange has a very different solution to each of these components. The big value-add common to most exchanges is that with a single connection, telecommunications products can be purchased at the best market rate […]

Trading Desk: Master Agreement Needs a ‘Bit’ of Defining

Posted: 01/2001 Master Agreement Needs a ‘Bit’ of Defining By Bruce Christian For months now, the word has been that a standardized master bandwidth purchase and sale contract could be reached "any day." The trouble is, "any day" never seems to pass. The industrywide committee negotiating the agreement, led by the Competitive Telecommunications Association (CompTel, […]

E-Channel: E-Markets Empower Buyers with RFQ Process

Posted: 11/2000 E-Markets Empower Buyers with RFQ Process By Bruce Christian Having the right to choosewithout being subject to high-pressure, faceless telemarketers or one-on-one meetings with agents desperately seeking salesgives power to the buyer. Empowering buyers with choice is integral to the request for quotation (RFQ) process now commonly used by multivendor e-marketplaces. "RFQ is […]

Opcenter: Diagnosis: Advanced Billing Disease

Posted: 10/2000 Diagnosis: Advanced Billing Disease By Chris Garifo The good news is your company has runaway subscriber growth, and it’s days away from rolling out a suite of advanced services. The bad news is its billing system is on the verge of reaching its maximum capacity and lacks functionality to accommodate the atypical billing […]

Business News – Sprint ION Spreads Bundled Package to Four Areas

Posted: 09/2000 Sprint ION Spreads Bundled Package to Four Areas By Bruce Christian Businesses and residents in Los Angeles; Orange County, Calif.; Phoenix; and San Diego now can choose a service that gives them multiple telephone lines, videoconferencing, high-speed Internet connections, local and long-distance service over a single broadband connection.Previously, Sprint ION, the integrated on-demand […]

Going Once, Going Twice…

Posted: 08/2000 Going Once, Going Twice… Bandwidth’s on the Auction Block By Khali Henderson In early June, bandwidth trading floor RateXchange Corp. ( conducted what is believed to be the largest online auction to date.On behalf of an unnamed carrier, the company commenced on June 7 five separate auctions of bandwidth in Europe valued at […]

Romancing the Phone

Posted: 06/2000 Romancing the Phone By Graham Seabrook It is very easy to underestimate the power and reach of the traditional phone system. We are all familiar with how to connect successfully to just about anyone in the world–finding, keeping and dialing phone numbers; working with human and automated attendants to locate the called party; […]

Agency Channel: Tapping the Unwired Market

Posted: 04/2000 Tapping the Unwired Market By Jill Collins With low market penetration and high demand, the wireless market is ripe for the taking and poised to be the next hot item in agents’ product mix. If the U.S. wireless market follows that of Europe with penetration rates of 40 percent to 50 percent, and […]

The Pitch: Lampooned Telemarketing Still Effective

Posted: 04/2000 Unifying the Newly Merged Sales Force By Kevin Davis or a recently merged organization to achieve its growth goals, it must analyze its sales force’s skills to determine what it lacks. Then it can create a unified sales force by installing a common selling language, which delivers a single message to its customers.Failure […]

The ID is: 68801