needs

 

Customer Service Measurement: Why Bother?

Posted: 7/2003 Customer Service Measurement: Why Bother? By David Saxby I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several days on business. They wanted to know how I felt about my experience there. So I told them: My room was great. The breakfast bar was excellent. The […]

RESELLER CHANNEL: Premium Blend

Posted: 1/2003 Premium Blend Resellers Positioned to Fill Distributed Enterprise Broadband Needs By Khali Henderson LARGER BUSINESSES SUPPORTING growing remote offices and mobile and at-home workers are showing increased demand for broadband services, such as DSL. Lack of ubiquitous facilities-based providers, however, puts resellers that can aggregate multiple broadband networks in good stead to fulfill […]

eCHANNEL: Turn Online Buyer

Posted: 11/2002 Turn Online Buyer Frustration into Instant Gratification Optimizing Online Sales Strategies Part 2 By Dr. Bonny Brown and Dr. Anthony Bastardi AS DISCUSSED LAST MONTH IN PART ONE of this three-part series, telecommunications sites suffer from classic usability problems in that they often are not designed from the end-user’s perspective. While site designs […]

Sales seminar: How to Avoid Being the Designated Loser

Posted: 10/2002 SALES SEMINAR How to Avoid Being the Designated Loser Wayne M. Thomas, D.B.A EARLIER THIS YEAR there was a big hullabaloo about whether David Letterman would leave CBS for ABC. Millions of dollars were at stake for both networks. By becoming the center of a bidding war, Letterman gained leverage to play the […]

Tangoe Raises $3 Million in Equity Round

Tangoe, a company providing enterprises software to manage their communications needs, announced Thursday raising $3 million in equity financing. Edison Venture Fund led the second financing round followed by Series A investors. “Tangoe has demonstrated that its software dramatically reduces an enterprise’s voice and data spend through automation and we are confident that its strong […]

In Box

Posted: 08/2002 In Box Recording the Lack of Competitive Progress Has PHONE+ done any articles lately on the failure of the Telecom Act? More importantly has there been any effort to create a ground swell of support for the CLEC industry against the complete and blatant refusal of RBOCs to comply with the act. I […]

Portal Power: Micro Corpe-enables Sales with LDdirect

Posted: 05/2002 Portal Power: Micro Corp e-enables Sales with LDdirect By Tara Seals Master agency and reseller MicroCorp Inc. (also known as theAgents-Network) has launched LDdirect, an online initiative that gives MicroCorp agents a customizable website for sales and support of long-distance and wireless services from Sprint Corp., Cable & Wireless USA) and BellSouth Corp. […]

31flavors

Posted: 05/2002 31 flavors The Scoop on Filling Businesses Internet Access Appetites By Tara SealsA TRIP TO THE ICE CREAM store can be a rewarding experience, unless you order the triple-flip banana split and end up with too much, or go with a modest vanilla scoop-in-a-cup and leave wanting more.A similar option-filled decision awaits businesses […]

Partner Channel: Brand Spanking NUI: Company, Agent Program Debut

Posted: 11/2001 Partner Channel Brand Spanking NUI: Company, Agent Program Debut By Tara Seals These days, market newcomers are few and far between, but reseller NUI Telecom Inc. has decided to give it a go. The company, a subsidiary of Atlantic seaboard energy giant NUI Corp., launched its "Solutions Express" agency program aimed at expanding […]

E-Channel: Nonprofits Find Affinity with Telephone.com

Posted: 02/2001 Nonprofits Find Affinity with Telephone.com By Becky Bracken In an effort to attract more traffic to its website, Telephone.com Inc. (www.telephone.com) recently implemented its Affinity Program for nonprofit organizations. Because nonprofits rarely have the in-house expertise to design a communications solution, Telephone.com can apply its reach across the telecommunications sector as a business-to-business […]

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