needs

 

Business News – Study Finds Sprint, SNET Still No. 1 Among Long Distance Customers

Posted: 09/1999 Study Finds Sprint, SNET Still No. 1 Among Long Distance Customers By Liz Montalbano In a J.D. Power and Associates’ study recently released, Sprint Corp. and Southern New England Telecommunications Inc. (SNET) maintain their dominance for keeping residential long distance customers happy. The study from the Agoura Hills, Calif.-based research firm, "1999 Residential […]

Dedicated Service: An Easier Sell Than You Think

Posted: 11/1998 Dedicated Service: An Easier Sell Than You Think By Kieren McCobb Stepping over a dollar to make a dime, most long distance agents are overlooking a profitable opportunity in dedicated voice services. Their reasons for doing so largely are ignorance and fear. Behind the veil of mystery surrounding dedicated voice service, however, agents […]

Plugging Into the VPN Money Machine

Posted: 10/1998 Plugging Into the VPN Money Machine User Survey Reveals Needs and Preferences By Jeff Wilson What did we do before all of our employees were attached to data networks, no matter where they were? Good question. To be honest, I don’t exactly remember what we did, but I know what we didn’t do. […]

Selecting a Customer Care System

Posted: 09/1997 Selecting a Customer Care System By Rizwan Kheraj Consumers drive the market changes in today’s competitive telecommunications industry. To acquire and retain customers in this environment, telecommunications service providers must fully understand and exceed their customers’ expectations. Quality customer care systems are essential. As the battle for market share heats up, incumbent service […]

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