needs

 

Exploring Carrier Media Options: Speeds and Needs

Technological advancements fueling broader media opportunities have increased the speeds for customer needs, with options designed for service providers, as discussed in-depth in this afternoon’s session, Next-Generation Technology Fiber vs. Copper vs. Gigabit Wireless. The event features speakers from copper bonding gear vendor Actelis Networks Inc., point-to-point microwave radio maker BridgeWave Communications and service provider […]

Iowa Network Services Announces Growth

Iowa Network Services (INS, Booth 724) announced a recent Ethernet expansion and investment throughout the state of Iowa. INS said it has met customer requests for providing a best-in-class service to fulfill the needs of making the LAN transparent. Ethernet growth is tremendous, said INS sales manager Marty Ouverson. INS has really responded to the […]

Steps to Strategic Mobility

Though enterprise mobility is still in its adolescence, the business benefits of extending information and applications to mobile workers already are apparent. Payback comes in many forms, including higher productivity, increased sales, heightened customer satisfaction, and increased talent retention. In fact, according to Gartner Inc., workers who arent mobile are quickly becoming the minority, with […]

Managed Services Position the Channel as Trusted Partners

The term managed service means different things to different people. But for the channel, managed service is really about making service procurement, cost control and related concerns, well, more manageable for the customer. Thats the word from Ben Henkels, principal of Communication Management Partners, a Spokane, Wash.-based brokerage and consulting firm. Henkels is a speaker […]

Higher Calling

Higher Calling The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs.

TalkSwitch: The right move for MaidPro

THE CHALLENGE With more than 80 franchise and office locations across the United States, Boston-based MaidPro has become one of the most successful home cleaning businesses around. The company holds to a clear vision: provide high-quality, reliable service, and the customers will keep coming back. As franchise locations opened across the United States, the company […]

CTI Group, Vaspian Team to Provide Hosted VoIP Call Recording, Traffic Analysis

CTI Group, a developer of VoIP applications, said it has joined forces with Vaspian, a provider of hosted VoIP services. Vaspian will use CTI Groups applications, such as emPule and SmartRecord, to deliver real-time usage analysis, event alarms and call recording to its hosted VoIP customers. Having achieved interoperability with the hosted VoIP platform, branded […]

Teaming Up With Microsoft Might Not be so Bad

By Peter Radizeski, RAD-INFO Over at RAD-INFO, I have started to recap IT blunders. Novell, Lotus and Word Perfect are the first three. All missteps that resulted in Microsoft out-marketing them. I hope Eric Schmidt learned something, because he is CEO of Google and he used to be CEO of Novell during its tangle with […]

What is a Partner Worth?

By Peter Radizeski, RAD-INFO I have often had a vacillating relationship with carriers. Mainly because while they like to call us “partners, it is not usually the case. We are inexpensive tools for their sales department. When you have sold millions of dollars of billing for a company, you would think there would be a […]

Prosodie Interactive Extends Value-Added Solutions to its Channel

As Prosodie Interactives (Booth 331) channel program has evolved into a platform that provides a valuable piece to its partners business solution success, the company announced the extension of online capabilities to its channel. Throughout 2007, Prosodie Interactive will be enhancing its channel program by extending additional value-added solutions, providing self-help mechanisms, such as the […]

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