needs

 

Managed Services Position the Channel as Trusted Partners

The term managed service means different things to different people. But for the channel, managed service is really about making service procurement, cost control and related concerns, well, more manageable for the customer. Thats the word from Ben Henkels, principal of Communication Management Partners, a Spokane, Wash.-based brokerage and consulting firm. Henkels is a speaker […]

Higher Calling

Higher Calling The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs.

CTI Group, Vaspian Team to Provide Hosted VoIP Call Recording, Traffic Analysis

CTI Group, a developer of VoIP applications, said it has joined forces with Vaspian, a provider of hosted VoIP services. Vaspian will use CTI Groups applications, such as emPule and SmartRecord, to deliver real-time usage analysis, event alarms and call recording to its hosted VoIP customers. Having achieved interoperability with the hosted VoIP platform, branded […]

Prosodie Interactive Extends Value-Added Solutions to its Channel

As Prosodie Interactives (Booth 331) channel program has evolved into a platform that provides a valuable piece to its partners business solution success, the company announced the extension of online capabilities to its channel. Throughout 2007, Prosodie Interactive will be enhancing its channel program by extending additional value-added solutions, providing self-help mechanisms, such as the […]

Before You Reach Out With VoIP, Know Your Customers Needs

VoIP is garnering a lot of press and gaining significant ground, but you need to have a good understanding of your customers specific needs and requirements before introducing Internet telephony options. That will be one of the themes of todays session, Reach Out: Deploying VoIP in Multilocation Accounts. During this session, panelist Dale Stein, co-founder […]

IPcelerate Launches Impact Academy

IPcelerate Inc. has launched its Impact Academy, a training program designed to teach impact selling to sales representatives at top partners. The academy focuses on enabling participants to uncover key business needs of their customers, and then utilize VoIP applications to address those needs, the company said. IPcelerate recently completed an Impact Academy with Enventis, […]

Hostopia Launches Web Site Design Service

Hostopia Inc. said Thursday it is launching a Web site design service to be marketed under a new division, Website Experts. Website Experts will design and deliver Web sites for SMBs, combining template designs, custom development, database applications, Flash and other online applications. The new entity will sell services through Hostopias indirect channel. Combining workflow […]

Launch Conferencing Introduces Recording, Replay Service

Launch Conferencing announced Wednesday its new product service for conferencing resellers internationally. The service Recording and Replay enables conference moderators to easily access and manage their audio conference recordings online. Using a Web interface, moderators can set replay options, send invitations, view reports, order CDs and more. In addition, resellers are able to offer their […]

Profitec Announces New Support for Integrated VoIP/Telephony Resellers

Profitec Billing Services (Booth 906) now offers a host of billing and support service enhancements specifically designed to meet the growing needs of resellers of integrated IP and telephony portfolio products. Communications marketers selling from multiple product arenas face a number of interesting challenges, said Randy Minervino, Profitecs vice president of sales and marketing. In […]

XO Communications Completes Nationwide Intercity Fiber-Optic Network

XO Communications Inc. (Booth 715) announced today it has completed its new next-generation, nationwide, intercity fiber-optic network and now carries customer traffic across all segments. The network allows XO to more than double network capacity and offer more higher-speed data transport services to content providers, enterprises and service providers. Our new next-generation network represents a […]

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