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Customer Service, Contracts and Equity

Posted: 01/1999 Customer Service, Contracts and Equity An Agent Roundtable –Part One PHONE+ recently hosted an editorial roundtable with several members of the now-infamous 20 Group, a band of independent agents that frequently assembles to share experiences and insights on the business of selling telecommunications services independently. As every agent manager knows, independent agents won’t […]

Customer Service, Contracts and Equity

Posted: 01/1999 Customer Service, Contracts and Equity An Agent Roundtable –Part One PHONE+ recently hosted an editorial roundtable with several members of the now-infamous 20 Group, a band of independent agents that frequently assembles to share experiences and insights on the business of selling telecommunications services independently. As every agent manager knows, independent agents won’t […]

Payphone Providers Need to Get Smart

Posted: 12/1998 Payphone Providers Need to Get Smart By Peter Meade and Jennifer Knapp Here’s one call that the payphone industry better answer: Improve your products and marketing strategies or the next–and many of the subsequent–calls will be made using wireless telephones. By 2004, more than one-third of the U.S. population will be carrying wireless […]

Operating Support Systems Key to Success

Posted: 02/1998 By Paula Bernier Better, faster, cheaper are the three watchwords in telecommunications today. These words couldn’t be more salient than in the long distance resale game. As long distance prices continue to drop, resellers need to ensure they’re maximizing the transport capacity they’ve purchased, so they can turn around and sell services to […]

The Telecom Wars

Posted: 01/1998 With the coming of the new year and everybody full of good cheer–or maybe just too much food and drink–this seems like a good time to talk about cooperation. The need stems from conversations about negotiating agreements among interexchange carriers and incumbent and competitive local exchange carriers. There isn’t much movement to report. […]

Can’t Go IPO?

Posted: 11/1997   Can’t Go IPO? You’re Not Helpless Take Control By Restructuring By Michael H. Wirpel Here’s the scene: Your margins, profits and self-esteem are shrinking. Your cash flow is negative; you are not positioned for either an IPO or new debt. There appears to be no way to salvage the business. Pictures of […]

It’s All in the Cards

Posted: 10/1997 It’s All in the Cards by Charlene O’Hanlon The prepaid calling card business is characterized by agents as a risky game, yielding high commissions or considerable losses depending on one’s tenacity and luck. Agents have been hustled by hit-and-run artists who print cards with bogus numbers. They’ve been hustled by carriers whose platforms […]

The Internationalization of theTelecommunications Market

Posted: 10/1997 The Internationalization of the Telecommunications Market How Language and Currency Affect Customer Care and Billing Systems By Chris Rees The U.S. telecommunications industry is undergoing a dramatic transformation. The sector is experiencing increasing consolidation, as well as rapid growth funded by entrepreneurs tapping venture capital, equity and other high-yield financial sources. Investor interest […]

Marketing Prepaid Wireless to TheCredit-Challenged

Posted: 09/1997 Marketing Prepaid Wireless to The Credit-Challenged By Mary E. Stanhope Marketing to the credit-challenged is a key part of a successful prepaid cellular service offering. It is important to market prepaid cellular service as a standard service offering, as the credit-disadvantaged will not likely respond positively to a hidden service that makes them […]

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