SCORPIO (OCT. 23 – NOV. 21) Okay, Scorpio, its finally your turn. If youre a Scorpio, chances are youve been really jealous of the other signs being the spotlight all year long. And, now you can finally stop obsessing. Fact: If we collected all of the detectives, both fictional and real, throughout the history of […]

Customer Service Measurement: Why Bother?

Posted: 7/2003 Customer Service Measurement: Why Bother? By David Saxby I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several days on business. They wanted to know how I felt about my experience there. So I told them: My room was great. The breakfast bar was excellent. The […]

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