model

 

Intelisys Launches Audex

Intelisys Communications Inc. (Booth 214) announced the introduction of Audex, a new version of its telecom asset management solution. Audex’s software-as-a-service (SaaS) solution provides telecom agents a differentiator, increased customer retention, improved customer service capabilities and an additional revenue stream, said Intelisys. Its customer-facing design includes a new events ticketing system, a new customer-branding feature […]

Pack a Punch

Pack a Punch With Pure-Play VoIP resellers struggling to hang on in a market dominated by cablecos, attention has turned lately to the business model surrounding these virtual VoIP providers and the big margin punch the back-office can pack. A new crop of back-office enablers has arrived to help.

San Francisco, Chicago Muni Wi-Fi Scuttled; EarthLink on the Rocks

Municipal Wi-Fi has been dealt two more blows this week, with Chicago and San Francisco both cancelling their planned networks. In San Francisco, the city-wide Internet access plan has been the subject of ongoing and heated debate, but was awaiting final approval when EarthLink Inc. reportedly notified Mayor Gavin Newsom that it was pulling out […]

SunRocket Crashes

When SunRocket Inc. abruptly shut down this summer, the news seemed to come out of nowhere. But there were signs pointing to the young companys demise that were easily overlooked by an industry mad for VoIP. Numbers from research firm TeleGeography show that SunRockets decline was steady. Nobody really knew for sure what was going […]

Microsoft COO Explains Software + Services Strategy at CompTIA Event

In his keynote address this week at CompTIAs Breakaway in Las Vegas, Microsoft COO Kevin Turner said the software maker is embracing a software plus services strategy that makes room for its channel partners many of them members of CompTIA, which is a global association of data and voice VARs. About 1,200 people attended the […]

Compensating for Change

With increasing portfolio complexity and a wide range of customer targets, resellers, master agents and service providers are wrestling with how to realign their indirect and direct sales channels to overcome a stagnate reality: Too many salespeople are unfocused, chasing the opportune sales instead of pursuing more difficult, highmargin prospects. Fortunately, theres hope. Companies can […]

MVN-OH-NO?

Ampd Mobile Inc. is perhaps best known as the hipster virtual operator that makes 3G content and enhanced applications, such as social networking and Webmobile integration, its primary focus, hoping to capture the tech-savvy teen and twentysomething market. So when it filed its petition for Chapter 11 bankruptcy in June after 17 months of fast […]

FCC Releases Rules for 700MHz Spectrum Auction

The FCC on Tuesday veered from its recent pro-big-business course when it approved rules that will, in part, foster innovation and bring new players to the broadband wireless market. In their monthly meeting, commissioners laid out the requirements for the upcoming 700MHz spectrum auction. The bandwidth will open up in early 2009 as TV broadcasters […]

Interactive Intelligence Releases Updated SIP Gateway

Interactive Intelligence Inc. has released its second-generation SIP Interaction Gateway. The updated gateway, which enables connections between traditional trunk lines (T1s and E1s) and VoIP networks, includes new support for protocols like EuroISDN, new fax support and a more scalable eight-span model, the company said. In addition to North American digital trunk support, the Interaction […]

Chambers: Web 2.0 Basis of Business Model of Future

Cisco Systems Inc. Chairman and CEO John Chambers sees Web 2.0 as the most significant market transition since the first wave of the Internet more than a decade ago. What our children started with social networking, I think will be the business models of the future, he said in a global press conference today at […]

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