Microsoft OCS

 

Aspect Upgrades UC for Contact Center

Aspect Software Inc. announced Tuesday the general availability of enhancements to its UC applications for the contact center, including new instant messaging capabilities, expanded presence functionality, and increased integration with the Tellme on-demand voice portal. The new features, available with the Aspect Unified IP 6.6.1 platform, augment the company’s UC applications for the contact center, […]

CallTower Offers On Demand Microsoft OCS R2

CallTower Inc. Tuesday announced the launch of its on-demand Microsoft-based unified communications solution based on Microsoft Office Communications Server (OCS) 2007 R2, for sale through the company’s agent channel. The CallTower solution provides a single interface and bill for telephony services, Web and audio conferencing, unified messaging, voice to text, text to voice, Internet, presence, […]

CallTower Hosts Integrated Microsoft-Cisco UC

CallTower Inc. announced Wednesday a hosted solution combining Microsoft Office Communications Server (OCS) 2007 and Cisco Unified Communications Manager (CallManager). The solution is available immediately for sale through CallTower’s indirect sales channel. CallTower’s on-demand CallManager solution fully integrates OCS 2007 to provide a single interface and bill for telephony services, Web and audio conferencing, unified […]

Microsoft Preps OCS R2 for February Launch

In preparation for a February launch date, Microsoft has released to manufacturing Office Communications Server 2007 R2. Announced in mid-October, R2 adds more PBX-like features as well was SIP trunking support.

SMBs May Struggle with ROI for Microsoft UC, Analysis Shows

Costs for small businesses to implement Microsoft unified communications can run as high as $180 per user per month and therefore may jeopardize ROI, according to a study by Ferris Research. The UC cost analysis study, sponsored by Unison Technologies, examines the direct costs for organizations with 50, 500 or 5,000 employees in deploying and […]

Microsoft Duels With Cisco at VoiceCon

By Peter Radizeski, President of RAD-INFO Microsoft was dueling with Cisco at VoiceCon. MicroSoft had the whole Gaylord venue wrapped in Microsoft. The escalators were decorated with “No More Rip and Replace – VoIP as You Are banners. Cisco has an installed base of people that make money adding on, maintaining, integrating and managing Cisco […]

Channel Partners: Is Microsoft OCS the PBX, Hosted VoIP Killer?

Microsofts Office Communications Server and unified communications software was rolled out to significant fanfare last fall. But what does it mean for the channel? Tom Cross, CEO for Techtionary.com, said he thinks Microsoft OCS is the PBX and hosted VoIP killer. The reason is that its totally integrated with Microsoft Outlook. Outlook is the cocaine […]

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