messaging

 

Case Study

Posted: 7/2003 Case Study BasicPhone Boosts Customer Service Quality with Secure, Instant Messaging Texas-based BasicPhone Inc., a provider of long-distance and residential phone services in 12 states, has found instant messaging (IM) to be key to its successful customer service processes and policies. After researching available enterprise IM offerings, BasicPhone tested several competitive products and […]

Collaborative: Beam Me Up: IM Visits the Enterprise

Posted: 5/2003 Beam Me Up: IM Visits the Enterprise By Tara Seals The real-time, private, advertising-free chat capability known as instant messaging (IM) long has been trapped on Planet Youth — for teenagers and college kids it’s as natural as speaking aloud. Service providers now are looking to beam the tool up to the enterprise. […]

RESELLER CHANNEL: RESELLING UNIFIED MESSAGING

Posted: 12/2002 RESELLING UNIFIED MESSAGING: KEEP IT SIMPLE By Josh Long KEITH GOEKE HAS SOME BASIC advice for resellers marketing unified communications to small businesses. Keep the sales pitch simple. "It’s still an educational process for most people when it comes to unified messaging and the way to get through to that customer is to […]

ASCENT: OneStar Selects OSG Billing Services as Exclusive Direct Billing Provider

OSG Billing Services (Booth 407), a provider of bill presentment for the communications industry, today announced an agreement to manage all aspects of invoice presentment and distribution for OneStar, an integrated communications provider offering long-distance, local and Internet services to small and medium-sized businesses and residential customers in select Tier 2 and Tier 3 U.S. […]

RESELLER CHANNEL: NEWS BRIEFS

Posted: 11/2002 NEWS BRIEFS * Apptix ASA gas introduced High Volume Messaging, a private-label solution for cable companies, regional ISPs and larger carriers to offer consumers and small business customers messaging services, based on Microsoft Exchange 2000. Services include e-mail (POP3), customized Web mail, personal Web pages, instant messaging and short message services among other […]

PREPAID PRODUCTS

Posted: 03/2002 PREPAID PRODUCTS CMG Introduces First Real-Time Prepaid Rating, Charging System CMG Wireless Data Solutions launched in January a real-time product to rate and charge for prepaid messaging, services and content, enabling operators to generate new revenue streams by allowing real-time charging and control of premium prepaid services such as global SMS roaming, enhanced […]

Wholesale Channel: Wholesale Message Management Services Target eMail Morass

Posted: 11/2001 Wholesale Channel Wholesale Message Management Services Target eMail Morass By Tara Seals Like an idyllic small town that has been “discovered” by the masses, e-mail has fallen prey to something akin to urban sprawl. Huge growth in the sector — on the order of a 40 percent expansion per year — has spurred […]

Wholesale Message Management Services Target eMail Morass

Posted: 11/2001 Wholesale Channel Wholesale Message Management Services Target eMail Morass By Tara Seals Like an idyllic small town that has been “discovered” by the masses, e-mail has fallen prey to something akin to urban sprawl. Huge growth in the sector — on the order of a 40 percent expansion per year — has spurred […]

Wholesale Channel – Verizon to Offer Unified Communications Through uReach

Posted: 10/2001 Wholesale Channel Verizon to Offer Unified Communications Through uReach By Josh Long This month, two carriers will begin to offer a unified communications solution through Holmdel, N.J.-based uReach Technologies Inc. The company, which introduced a consumer service in the spring of 1999, has signed an agreement with Verizon Communications and another unnamed wireless […]

Partner Channel – NEWS BRIEFS

Posted: 09/2001 Partner Channel NEWS BRIEFS * GTC Telecom Corp. (www.gtctelecom.com) has stepped up recruitment for its sales affiliate program. It offers residual commissions to affiliates for the life of the customer, at a rate of 10 percent of the agent’s monthly account revenue. GTC says it plans to expand its sales and marketing programs, […]

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