measuring

 

Global NetWatch Provides Free Analysis of Web Presence

Global NetWatch Inc. (Booth 1535) is offering a free basic Web analysis of any company attending or exhibiting at TELECOM 05. The company offers a comprehensive approach to measuring and reporting network and application performance. Global NetWatch uses multiple Internet backbones and a static IP allowing the external monitoring service to be no more intrusive […]

Customer Service Measurement: Why Bother?

Posted: 7/2003 Customer Service Measurement: Why Bother? By David Saxby I recently received a customer-satisfaction survey from a Holiday Inn in Louisiana where I stayed for several days on business. They wanted to know how I felt about my experience there. So I told them: My room was great. The breakfast bar was excellent. The […]

Planning, Measuring, Managing Market Share

Posted: 01/2001 Planning, Measuring, Managing Market Share By Karen G. Strouse Understanding one’s market share, represented by the ratio between a company’s total sales and the total sales of its industry, can be elusive but essential. Monopoly, oligopoly, perfect competition and monopolistic competition are familiar market structures that can describe the market share characteristics of […]

Trading Desk: Master Agreement Needs a ‘Bit’ of Defining

Posted: 01/2001 Master Agreement Needs a ‘Bit’ of Defining By Bruce Christian For months now, the word has been that a standardized master bandwidth purchase and sale contract could be reached "any day." The trouble is, "any day" never seems to pass. The industrywide committee negotiating the agreement, led by the Competitive Telecommunications Association (CompTel, […]

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