TAG Shows Partners How to Diversify

These days its imperative to change and grow your product portfolio. But this is something much easier said than done. To that end, Dale Johnson, president of association sponsor Technology Assurance Group (TAG), an industry association for solutions providers, will tackle the question of how to diversify your business in an age of constantly evolving […]

IDT Signs Wholesale Services Agreement with Verizon

IDT Corp. said today it has signed a long-term wholesale services agreement with Verizon Communications Inc. for local phone service. The new agreement takes effect on Aug. 1. Verizon will provide IDT, a CLEC, with dial-tone services or access to its local networks for a term lasting up to five years. The deal preserves the […]

MCI to Buy IP Media, Entertainment Software Maker

MCI Inc. said today it will acquire the assets of Interactive Content Factory (ICF), a maker of software for IP media and entertainment services. ICF is owned by TWI, a division of the British independent production company IMG Worldwide Inc. Financial terms of the deal were not disclosed. MCI is looking to expand its capabilities […]

InterCalls Conference Place Available Wholesale

Web conferencing provider InterCall Inc. (Booth 421), a show sponsor is offering its wholesale partners the chance to resell its Conference Place Web service and is offering them a free trial of the product. Powered by Microsoft Corp.s Office Live Meeting, Conference Place turns a phone and Internet-connected PC into a virtual conference room, especially […]

BellSouth Signs 27th Agreement

BellSouth Corp., show sponsor, has signed an agreement with Georgia-based ACCESS Integrated Networks to provision wholesale local phone services in nine states. The commercial deal marks the 27th such contract BellSouth has made with wholesale carriers. This new BellSouth-Access Integrated Networks agreement is a major milestone in ushering in a marketplace based on free market […]

Looking Glass Debuts Hosting for the Bandwidth-Hungry

Looking Glass Networks Inc. (Booth 107), a facilities-based provider of metropolitan data transport services, has launched CentraGLASS, a service that includes hosting and colocation services for customers needing high-bandwidth connections. Looking Glass says the service provides a neutral business environment and will offer numerous connectivity options with large, established carriers, creating a virtual marketplace for […]

Telecom Industry Rules Must Catch Up with the Marketplace

By Walter B. McCormick Jr. As the industry prepares to gather this month in Las Vegas for TELECOM ’04, the annual conference for the United States Telecommunications Association, this is an appropriate time to reflect on the tremendous changes we have seen in the telecom industry and the steps that must still be taken to […]

Buyers United Changes Name to UCN Inc.

UCN Inc. (Booth 511) has changed its corporate name from Buyers United Inc. to UCN Inc. and now trades its common stock on the OTC Bulletin Board under the UCNN symbol. Executives say the new name reflects the companys focus on developing and marketing on-demand contact management software applications, epitomized by the inContact product line, […]

New Global Telecom Announces 6DegreesIP Managed Wholesale VoIP Services

New Global Telecom Inc. (Booth 626), outsourced switching and network operations services provider, is launching 6DegreesIP, its suite of VoIP services, and marketing it to service providers looking for quick entry into the VoIP marketplace. The wholesale VoIP telephony offerings include end-customer support, network and facilities management through New Globals round-the-clock network operations center in […]

How to Conduct a Needs Assessment

Posted: 9/2003 How to Conduct a Needs Assessment Take a First Step in Creating a Customer for Life By Dr. Christie Smith and Larry Montan With competition in telecom as fierce as it has ever been, differentiating yourself and the way you go to market is critical in retaining customer share. Most telecom companies are […]

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