market

 

Selecting a Customer Care System

Posted: 09/1997 Selecting a Customer Care System By Rizwan Kheraj Consumers drive the market changes in today’s competitive telecommunications industry. To acquire and retain customers in this environment, telecommunications service providers must fully understand and exceed their customers’ expectations. Quality customer care systems are essential. As the battle for market share heats up, incumbent service […]

Resale Report

Posted: 09/1997 Resale Report Prepaid Wireless: Add Another Arrow to Your Quiver By Debera Bell-Beam Despite huge revenue growth_$4.6 billion from 1995 to year-end 1996_only 17 percent of the U.S. population subscribes to a wireless service, according to the Cellular Telecommunications Industry Association (CTIA). Wireless already serves 50 million customers, but with about 30 percent […]

Know Your Enemy

Posted: 09/1997 Know Your Enemy The Role of Competitive Intelligence in the Telecom Industry By Steve Racz The world’s most stunningly successful companies did not arrive at their preeminent positions by reading tea leaves to understand the behavior of their competitors and the direction of their markets. Companies like Metropolitan Life, General Electric, Intel, Microsoft, […]

1 72 73 74
The ID is: 67701