market

 

Taking It to the Net

Posted: 09/1997 Taking It to the Net By Gary Kim Until recently, long distance companies might have paid little attention to Internet protocol (IP) and the impact it has on worldwide long distance networks and revenues. All that changed with the Internet. But two other related developments Intranets and Extranets are poised to have an […]

Endeavors

Posted: 09/1997 Endeavors Walking in the Shadows of Giants, a Small Business Takes Big Steps By Peter Meade The entrepreneurial spirit, aggressive marketing savvy and bottom-line sensibility behind Genesis Communications International Inc.’s humble beginnings lie with Derek Gietzen and his wife, Thalia. They put everything they had on the line and used a differentiating system-to-system […]

Selecting a Customer Care System

Posted: 09/1997 Selecting a Customer Care System By Rizwan Kheraj Consumers drive the market changes in today’s competitive telecommunications industry. To acquire and retain customers in this environment, telecommunications service providers must fully understand and exceed their customers’ expectations. Quality customer care systems are essential. As the battle for market share heats up, incumbent service […]

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