managers

 

Its a Monday, Wednesday

The profession is recovering from the recession. Whereas salaries did not grow in 2010, they did increase 1 percent for staffers and 1.8 percent for managers.

Integra Snaps Up Rival Eschelon

CLEC merger fever on the East Coast is spreading to the West Coast. Integra Telecom Inc. announced on Tuesday it is buying rival CLEC Eschelon Telecom Inc. for $30 per share, or approximately $566 million. The deal is expected to close in the third quarter. Integra is based in Portland, Ore., and serves business throughout […]

Excel Names Stewart Agent Sales Director

Excel Telecommunications Inc. in January named channel veteran Bob Stewart as its new director of agent sales. Stewart is most recognized as senior director of alternate channels for Allegiance Telecom before it was purchased by XO Communications in 2004. He held that post for four years before jumping over to Birch Telecom, where held the […]

McLeodUSA Ramps Up Channel Activity

After spending much of last year planning and strategizing, McLeodUSA Inc. is bringing its agent program out of hibernation, ramping up interest with a clever ad campaign and giving away prizes timed with the Channel Partners Conference & Expo, all in an effort to attract new master and smaller agents, and take care of the […]

Thanks for the Memories

As with most things in life, this special anniversary issue was not created in a vacuum. So, it is with sincere gratitude that the editors of PHONE+ thank the executives, their assistants and their public relations staffs for their efforts in tracking down 20-year-old data, logos and photos, and, of course, accessing the old gray […]

Are You Your Own Worst Enemy?

RELYING ON THE INDIRECT channel is an appropriate strategy for enhancing sales. However, many service providers unknowingly poison their own efforts by making decisions that are detrimental to sustainable programs. Here are 10 common mistakes to avoid. Setting Unrealistic Time-to-Success Expectations. Executives who are next to channel management often are frustrated by a lack of […]

OMNI Solutions Introduces Digital Nervous System

OMNI Solutions (Booth 404) has introduced its all-in-one network service, The Digital Nervous System. This system fully integrates all of a businesss circuits with broadband, wireless and satellite to all enterprise microprocessors, including anything from a BlackBerry or a wireless device to a cash register or a mainframe computer. OMNI Solutions consultants and product managers […]

Whats Your Target?

EVERY TELECOM SERVICE provider wants to make sales and it should come as no surprise that salespeople are a critical part of the process of helping customers make purchase decisions. But it doesnt occur to many telecom companies that their sales forces would be more effective if they had goals. Goals give sales associates a […]

Broadview Networks Launches Tier 1 Care Dashboard

Channel Partners show sponsor Broadview Networks (Booth 701) has launched a new Web-based diagnostic tool to give its first-tier customer care representatives and Agent Resolution Managers the ability to resolve 30 percent more issues on customers first calls. The dashboard provides care representatives with more information and the ability to troubleshoot upfront, which means fewer […]

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