manager

 

FiberLight Names VP of Sales

FiberLight said it has named Ray Potts its vice president of sales responsible for managing the development and relationships of distribution partners, including the recently announced relationship with NEF. Potts has 15 years of telecom experience and comes to FiberLight from Intelliverse where he was senior vice president of sales, responsible for all sales channels […]

Weve Come a Long Way

This month marks the 20th anniversary of PHONE+. Most of you know that we have been celebrating all year long, but since October was the official launch issue, I wanted to note the occasion by thanking all of our readers for sticking with us over the past two decades. Surprisingly, many of you have been […]

The Conference Group: Free Recording for All

The Conference Group (Booth 603), a full-service conferencing company located in Newark, Del., is introducing free conference recording for all reservationless conference call customers. Conference leaders receive a summary via e-mail following each conference call. If the conference is recorded, a link to an mp3 file will be included in the summary. I hear time […]

XO Expands IP Portfolio

XO Communications (Booth 201-203), a sponsor of the Channel Partners Conference & Expo, has expanded its IP portfolio to include PBX and SIP technology, and integrated the XOptions Flex VoIP product with its MPLS IP-VPN. The new products are called XO One iPBX and XO SIP. The services target businesses and enterprises. XO is leading […]

TBI Offers Online Learning Tool

Telecom Brokerage Inc. (TBI) has introduced TECHtionary.com Internet Studies Program for its agents. The online learning tool is designed to help keep agents ahead of technical advances. TBI said as channel partners are faced with competition, the TECH-tools help give them the resources to train on emerging technology. The TECH-tools allow anyone involved in the […]

CDW Adds to Carrier Services Team

Shane McNamara has joined CDW Corp. as practice manager, voice and data services where he will manage the day-to-day efforts of the companys carrier services. McNamara most recently served as director of sales and marketing of the channel partner program at Global Crossing. He also held positions at Casco Security Inc. and ILC Dover Inc. […]

Crafting a Good Channel Manager

By Peter Radizeski, RAD-INFO Many of you received the email to vote for your favorite channel manager. (Way to go Ruth!) It got me thinking what makes a good channel manager? Ruth Morford has been at ACC Business for the entire time I have been in the channel. My BellSouth PBM, Joe Moy, has been […]

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

EMC Unveils IP Telephony Management Solutions

EMC Corp. has unveiled its Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter. The products extend EMCs software portfolio for managing complex IT infrastructures end-to-end, across technologies, and from the network to the business layer. With EMC Smarts software, service provider customers can model IT components and their relationships across network, applications and storage […]

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