management

 

Calling Card Management the Cyber Way

Posted: 04/1999 Calling Card Management the Cyber Way By Jennifer Knapp Postpaid calling card providers have begun using online capabilities to streamline business functions such as product management, customer service and billing, while realizing increased profit margins at the same time. Through cybermanagement, carriers, their resale customers and end users now are able to view […]

Transactional Collections Bridges Gaps

Posted: 03/1999 Transactional Collections Bridges Gaps By Jim Marsh The role of many telecom service provider risk managers is to keep the questionable or credit-challenged customer off the network. They attack the potential customer as an undesirable entity with little or no compassion. This approach is not completely without merit, but largely ignores the broader […]

The Rules of the M&A Road

Posted: 02/1999 The Rules of the M&A Road By Duane W. Richardson It has been an explosive time for mergers and acquisitions (M&As) in the telecom industry. MCI Communications Co. and WorldCom Inc. have joined forces. AT&T Corp. is negotiating with Tele-Communications Inc., focusing its sights on combining voice, data and video services over a […]

Avoid Overexposure with Credit Risk Management

Posted: 12/1998 Avoid Overexposure with Credit Risk Management By Dave Nestler and Liz Titan In North America, unparalleled choice in telecommunications services has caused bad-debt rates to soar to between $5 billion to $6 billion annually. Increased credit risk exposure looms for many firms as bundling ever more services creates the potential to double, triple […]

Don’t Overlook Non-IS Systems in Y2K Planning

Posted: 12/1998 Don’t Overlook Non-IS Systems in Y2K Planning By Jim Marsh Got Y2K covered? Don’t congratulate yourself too soon. There may be a whole world of strategic, but noncritical back-office applications you haven’t even considered. Two little numbers! "00." They are causing massive headaches for the world’s information technologists. When computer memory was expensive, […]

From Inside-Out: A Different Perspective on Customer Service

Posted: 11/1998 From Inside-Out: A Different Perspective on Customer Service By Spencer Perry MIS and engineering leaders are probably the champions of TMN in most enterprises … if any champions exist at all. The financial, marketing and executive leadership needs to understand and support TMN deployment to make it happen and ultimately derive the competitive […]

TMCI WorldCom’s On-net Pressures Competitors, Regulatory Framework

Posted: 11/1998 TMCI WorldCom’s On-net Pressures Competitors, Regulatory Framework By Ken Branson and Khali Henderson Two weeks after completing its merger, the pairing of MCI Communications Corp. and WorldCom Inc. launched its On-net global end-to-end network product–a move that analysts say all at once proves the synergies of its pairing and intensifies pressure on its […]

10 Tips for Improved Customer Service

Posted: 10/1998 10 Tips for Improved Customer Service Test-drive your competition. How do you stack up? By Peggy Moretti Recent findings indicate that telecommunications service providers can ill-afford to be complacent when it comes to providing customer care. According to J.D. Power and Associates’ 1998 Residential Local Telephone Service Satisfaction Study, most of the independent […]

Keys to Creating Managed VPN Services for the Enterprise

Posted: 09/1998 Keys to Creating Managed VPN Services for the Enterprise By Kurt Bauer Virtual private networks (VPNs) are nothing short of a revolution in how enterprises can deploy advanced network services. Through VPN technology, enterprises can network remote offices, integrate data and applications with key partners and develop even closer relationships with customers. The […]

Expect No Mercy

Posted: 09/1998 Expect No Mercy Subscription Fraudsters Are Formidable Foes By Mario McCash Subscription fraudsters come in all types, and prey upon service providers eager to welcome new customers in a highly competitive market. What’s your secret weapon? One of the most pernicious of all telecommunications fraud is subscription fraud, whereby the subscriber has no […]

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