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Addressing the Channels Hot Issues

By Michael Fair, MarketRace Hello, my name is Michael Fair and I am a founding partner of MarketRace, a channel consulting company based in Denver. I will be a regular participant going forward on the Peer to Peer blog and will be writing about the many things I see in the channel space with regard […]

Dial-A-Vet

The next time you dial a call center, theres a chance youll talk with a disabled American veteran working from home. Thanks to the alliance between the nonprofit group Creating Opportunites by Recognizing Abilities and telemarketing company West Corp., more than 260 veterans now are employed as contracted agents, setting their own schedules and telecommuting […]

The Agency That Customer Confusion Built

Photos by David Butler II LAURA BERNSTEIN AND BOB Varady were unlikely business partners. She was just beginning her career; he had launched and sold companies. She had always been an employee; he had been his own boss. She was 34; he was 62. She worked to pay the bills; he worked to learn new […]

How to Become a Great Customer Company

THE PERENNIAL CRY FROM CEOS around the globe is that they are focused on their customers. It is their No. 1 mission, the critical job of their companies, and everything emanates from understanding what customers need and want and delivering on it. You may have said this yourself. Somehow, this message hasnt sunk in because […]

Telecom Companies Celebrate the Holidays

Qwest, Avaya Help NORAD Track Santa Once again North American Aerospace Defense Command (NORAD) is tracking Santa, and Qwest Communications Inc. and Avaya Inc. are helping to make sure the communications tools are in place to make sure families can join the fun this Christmas Eve. For more than 50 years, NORAD has used radar, […]

Senate Criminalizes Pretexting

The Senate this weekend passed a bill that criminalizes pretexting, or the act of fraudulently obtaining consumers private phone records. The push to make pretexting illegal stemmed from the HP scandal earlier this year, when the company used private detectives to get phone records of journalists, managers and directors. The Telephone Records and Privacy Protection […]

Make Your Channel Partners Room Reservation While the Rate Lasts!

Don’t foget to take advantage of the exceptionately low group rate being offered at the Venetian Hotel for the Channel Partners Conference & Expo. At a rate $249 per night, that’s a $150 savings compared to the current rack rate of $399 the Venetian is offering. Rooms are limited so make sure you book yours […]

Level 3 Gives Agents A Go, Again

Level 3 Communications Inc. is taking aim at the agent world once again; the wholesaler in late October was set to launch the Level 3 Business Partner Program, mainly targeting master agents who will sell the companys metro Ethernet, private line, dedicated Internet access, MPLS, VPN, disaster recovery and business continuity services. This is the […]

KeaneTel Helps Agents Make Rain

Executives at master agency KeaneTel announced in mid-October the companys new Rainmaker agent in a box program, which combines a hosted back-office system plus access to carrier agreements for a monthly subscription fee. Pete Keane, president of KeaneTel, said Rainmaker eliminates the requirement for the back-office investment for agents and master agents and offers them […]

Locus Releases First VoIP Service

Locus Telecommunications Inc. recently launched its first consumer VoIP service, FonByNet. The service is designed to be an easy-to-use, economical way to make long-distance calls anywhere in the world. Locus is extremely excited about adding FonByNet to our current suite of services, said Ken Myers, senior director of marketing. FonByNet is our first foray into […]

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