make

 

Pump the Up Value

Technology has dramatically changed the way we do business today. Our ability to work virtually, communicate effortlessly, research and analyze information faster and store vast amounts of data means that each worker has the ability to be infinitely more productive. But I have yet to see the BlackBerry that answered itself or CRM software that […]

Summer of the Small Business

Samsung dealer Scott Lange helps small business users like Mike Rowley. Photos by Bering Photography Mike Rowley is the treasurer for Rowleys Tires & Automotive Services Inc., in Bay City, Mich. He is the third generation of Rowleys in the business, which was started by his grandfather in 1921. Like many people in family-owned businesses, […]

VoIP Hype a Turnoff

THE PEOPLE WHO sell VoIP equipment could learn a lot from a recent survey of college and university VoIP use and the respondents perceptions of the technology and of the equipment vendors. ACUTA, the Association for Communications Technology Professionals in Higher Education, conducted the survey among a third of its entire membership (some 770 institutions […]

Whitacre Hands Over AT&T Reins

Ed Whitacre, one of the most influential and polarizing figures in telecom history, planned to retire from his post as AT&T Inc.s chairman and CEO in early June. The 65-year-old spent nearly two decades at the helm of SBC Communications Inc., a once poorly regarded regional Bell that Whitacre has transformed into a powerhouse. Ed […]

What is a Partner Worth?

By Peter Radizeski, RAD-INFO I have often had a vacillating relationship with carriers. Mainly because while they like to call us “partners, it is not usually the case. We are inexpensive tools for their sales department. When you have sold millions of dollars of billing for a company, you would think there would be a […]

CRM II: This Time It’s Personal

IN A WORLD WHERE CONVERGING SERVICES and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction: customer relationship management. The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in […]

Qwest Now a One-Stop Shop

Qwest Communications International Inc. has become the first Bell under the 1996 Telecom Act allowed to combine local and long-distance operations in its territory. Qwest says the relief granted by the FCC means it will save money and improve customer service. Critics fear the company will use its new status to raise prices. The FCC […]

Shepard to Energize Agents With Telecom Marketing 101

Following up on his invigorating session at the Fall 2006 Channel Partners Conference & Expo in Washington, D.C., Steve Shepard, professional author and educator, will again energize agents, this time with a discussion on Telecom Marketing 101 in a vendor presentation brought to you by XO Communications Inc. (Booths 107-109) Too many people believe that […]

SMBs Make for Ideal VoIP Market Opportunities

The SMB market could be the market to be in for VoIP going forward. According to Henry Kaestner, CEO at Bandwidth.com and moderator of VoIP Systems for SMBs: Challenges & Opportunities, a COMPTEL PLUS session today, This is probably the best market for VoIP. People should have been interested in this market four or five […]

FCC Order Would Make Wireless Broadband an Information Service

FCC Chairman Kevin Martin is circulating an order that would classify wireless broadband Internet access service as an information service, rather than a telecommunications service. Communications services classified under the information service header face far less regulation than those categorized as telecommunications service, such as wireline offerings. Martin made the statement late last week during […]

The ID is: 71241