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Priming Your Upside

Posted: 05/1999 Priming Your Upside –A Guide to Raising Private Debt By Bryan Mitchell and Salman Tajuddin As any telecom insider would tell you, telecommunications is a capital-intensive business. The ability to execute on a business plan is predicated not only on raising the appropriate amount of capital, but also on raising the appropriate type […]

Making a Name For Itself

Posted: 10/1998 Making a Name For Itself Billing Concepts Seeks ‘Billing Expert’ Moniker By Ken Branson Alan Saltzman, president of Billing Concepts. Billing Concepts Corp.’s name may not be on the telephone bill, but its executives are trying to make sure the company’s behind the bill–whether billed directly or through the local exchange carrier (LEC), […]

Ins & Outs of Call Center Outsourcing

Posted: 09/1998 Ins & Outs of Call Center Outsourcing By Ken Branson As the competitive seas are overrun, long distance companies are crowding on canvas and lightening ship. Anything that isn’t a "core competency" or "strategic" or can be done more efficiently by someone else may be dropped over the corporate gunwale. This includes call […]

Calling the Free Way

Posted: 09/1998 Advertising the FreeWay Will sponsored communications succeed in the telecom industry? By Jennifer Knapp As the telecom industry scratches its head in wonder, the creators of FreeWay, the service that offers free long distance minutes to consumers for listening to commercials on the line, continue to sign new advertisers, including marquee names such […]

Location, Location, Location

Posted: 08/1998 Location, Location, Location By Bob Lane Independent payphone providers (IPPs), like real estate agents, measure the success of their companies by the locations of their products. Real estate agents don’t make money on houses in bad locations; likewise, IPPs don’t make money from poorly located payphones. The differences between a successful payphone route […]

Going Global?

Posted: 07/1998 Going Global? European Alliance Can Help Make the Introductions By Charlene O’Hanlon Everyone’s heard the expression, "It’s not what you know, it’s who you know." Nowhere is that more true than in international telecom. But long distance companies looking to break into the European market now have an ally to help them get […]

How Does a Payphone Make Money for Its Owner?

Posted: 06/1998 How Does a Payphone Make Money for Its Owner? By Bob Lane When I decided to enter the payphone business a number of years ago, I didn’t have a clue where to start. Like many other aspiring independent payphone providers (IPPs), I stumbled blindly into some of the less scrupulous payphone business offerings […]

The Evolving World of Computer Telephony

Posted: 05/1998 The Evolving World of Computer Telephony Traditional Telecom Vendors Make the IP Voice Connection By Paula Bernier New tools now allow individuals to receive and manage their telephone calls while connected to the Internet. Among the companies offering these hybrid computer/telephone tools are veteran telecom vendors Ericsson Inc., Lucent Technologies Inc. and Northern […]

What It Takes to Make It, or "Hey Buddy, Show Me Your Machine!"

Posted: 05/1998 What It Takes to Make It, or "Hey Buddy, Show Me Your Machine!" By Dan Baldwin At the AgENt show in Houston this past February, we had a very popular panel discussion on how a person could go from being an agent to being a reseller. For this month’s column we’d like to […]

Make Room, IPPs

Posted: 01/1998 By Charlene O’Hanlon Next time you use a payphone at an airport, hotel, shopping mall, or other high-traffic area, take a look at who’s providing the phone. There’s a chance it’s not the old standby regional Bell operating company (RBOC) or independent payphone provider (IPP). Instead, it may be your friendly neighborhood competitive […]

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