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People On The Move

Posted: 11/1997 People On The Move ICT Group Inc. appointed Susan Bettenhausen Vice President of Telecom-munications Industry Services. In this position, Bettenhausen will be responsible for the strategic management and business development of all customer care and call center teleservices applications specialized for the telecommunications industry. Andrew Maunder, president and CEO of Axiom Inc., has […]

Former AT&T Vice President Virginia DwyerPasses Away

Posted: 11/1997 Former AT&T Vice President Virginia Dwyer Passes Away NEW YORK–Virginia A. Dwyer, former AT&T senior vice president of finance, passed away Sept. 29 at the age of 76. During her 43-year career with AT&T, Dwyer played a major role in many of AT&T’s financial activities. Before the breakup of the Bell System, Dwyer […]

People on the Move

Posted: 10/1997 People on the Move UniDial Communications announced that Roy Wilkens has been elected to its board of directors. Wilkens joined the The Williams Companies in 1977 where he most recently served as president and CEO of WorldCom. James Smith, former president of the Competitive Telecommunications Association (CompTel), has joined Dallas-based Excel Communications as […]

FCC Denies Ameritech’s Long Distance Application, EstablishesRoad Map for Future Requests

Posted: 10/1997 FCC Denies Ameritech’s Long Distance Application, Establishes Road Map for Future Requests By Danny E. Adams On Tuesday, August 19, the Federal Communications Commission (FCC) denied Ameritech’s application for in-region interLATA services authority in Michigan. In doing so, the Commission commended both Ameritech and the Michigan for being at the forefront in opening […]

Interlopers?

Posted: 10/1997 Interlopers? Shifting technological paradigms can be quite hazardous. Steam engines replacing sails, transistors usurping vacuum tubes and the development of the integrated circuit and microprocessor are examples of paradigm shifts that destroyed whole industries and replaced them. Needless to say, industry-leading companies rarely survive such shifts. It isn’t clear yet whether client-server architecture […]

Selecting a Customer Care System

Posted: 09/1997 Selecting a Customer Care System By Rizwan Kheraj Consumers drive the market changes in today’s competitive telecommunications industry. To acquire and retain customers in this environment, telecommunications service providers must fully understand and exceed their customers’ expectations. Quality customer care systems are essential. As the battle for market share heats up, incumbent service […]

Debit Cards

Posted: 09/1997 Debit Cards FSU’s Smart Card Platform: Students Have More Options than Ever By Jennifer Knapp Many in the telephony industry will remember the standard college identification of the last decade. Although most were fitted with bar codes and magnetic stripes, the cards’ capacities were not marketed as service oriented. Most were used for […]

Industry News

Posted: 09/1997 Industry News Click on a heading to read news text… United States Telephone Association Update Executive Talent Hard To Find Access Charge Reform Order Reconsideration Petition U.S. Wholesale Long Distance Revenues Up, ATLANTIC-ACM Reports Bell Atlantic, MCI Link Frame Relay Services Teltrust Prepaid Card Services For Flying J CompTel Salutes James M. Smith […]

Guest Editorial: Who’s in Charge Here?

Posted: 09/1997 Guest Editorial: Who’s in Charge Here? The debate surrounding the ongoing delay in opening local telecommunications markets to competition is beginning to intensify. Here’s the latest: Fact one: Frustration over the slower-than-expected pace for the roll-out of local service competition has caused Federal Communications Commission Chair Reed Hundt to announce plans to appoint […]

Endeavors

Posted: 09/1997 Endeavors Walking in the Shadows of Giants, a Small Business Takes Big Steps By Peter Meade The entrepreneurial spirit, aggressive marketing savvy and bottom-line sensibility behind Genesis Communications International Inc.’s humble beginnings lie with Derek Gietzen and his wife, Thalia. They put everything they had on the line and used a differentiating system-to-system […]

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