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On the Air: Agent Alliance Joins Channel Partners on Telecom LIVE!

The Channel Partners Conference & Expo will be featured along with the Agent Alliance, an early supporter of the event, on the weekly Web Radio show, Telecom LIVE!, at 10 a.m. ET Thursday, March 23. To tune in, go to www.mytechnologylawyer.com/radio, and click on Listen Live. Telecom LIVE! is a new six-part Web radio series […]

Excell Expands CRM Capabilities

Excell Services (Booth 1516), a provider of directory assistance and operator services, has announced the expansion of its Customer Relationship Management (CRM) group. Although it already provides inbound customer care services, Excell has expanded its CRM infrastructure in its Lubbock, Texas, and San Antonio call centers in order to accommodate the increasing inbound customer care […]

Microsoft Envisions ‘Contact-Centric’ Future

More than just connecting users to other users, the future of Web communication is to be the repository of all the information a customer needs to communicate on the Internet, according to Microsoft Corp.s vision for its Windows Live services. Blake Irving, corporate vice president of the MSN Communication Services and Member Platform group, said […]

Tune In to Telecom LIVE!

Find out about opportunities to sell and service converged CPE with PHONE+ Editor Khali Henderson and TAG National Co-Founder Dale Stein on the Web Radio show, Telecom LIVE!, at 10 a.m. ET Thursday, March 16. To tune in, go to www.mytechnologylawyer.com/radio, and click on Listen Live. The segment will explore the opportunities for indirect sales […]

Generation Direct Unveils SalesCycle.NET

Generation Direct Inc. (Booth 110), a provider of live operator third-party verification services, has announced the availability of TPV services tied to a hosted CRM front end with the introduction of SalesCycle.NET. The solution is a Web-based CRM system providing real-time access to data and call recordings for intelligent TPV retrieval. Over the last four […]

Master Agent: Lets Help Kids Find Homes

Peter J. Keane, president and CEO of master agency KeaneTel, has been named an honorary chairman of the National Adoption Centers 2006 Spring Gala, to be held next month in Philadelphia. Now Keane is asking telecom professionals to consider donating to the National Adoption Centers fund-raising drive, and he hopes to surpass the $425,000 fund-raising […]

News Briefs

VoIP provider deltathree Inc. has joined Level 3 Communications Inc.s Master Reseller program. The deal makes Level 3 the wholesale network carrier for the deltathree Outsourced Platform, while deltathree, as a member of the Level(3)Enabled Master Reseller program, will target Tier 2 and 3 cable operators, telephony providers, ISPs and other broadband providers as prospective […]

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