Watch Channel Partners TV

What happens when you get a room full of channel partners and a video camera? Channel Partners TV. I’m no Katie Couric, but it sure was a lot of fun. (Many thanks to camera man extraordinaire Rob Sneddon for his kind edits.) We hope you will enjoy listening to speakers, attendees and exhibitors share their Channel Partners […]

Customer Interaction Culture Key to Profitability

Exceptional customer service is key to building customer loyalty and, thus, ensuring long-term profitability. Loyalty shapes people’s choices on what they purchase, how they purchase and where they purchase. In a study conducted by the Forum Corp. on why customers changed brands, more than 60 percent switched because of poor service and lack of personal […]

Your Phone is Ringing . . . Now What?

Posted: 10/2003 Your Phone is Ringing . . . Now What? CSRs Key to Winning, Keeping Customers By David Saxby Every day, your phone is ringing. Your customers are calling with a need and an interest in purchasing one of your products or services. Every time your phone rings, you have a sales opportunity. As […]

What’s News

Posted: 06/1998 Westinghouse Strengthens RSL’s Data Strategy By Paula Bernier RSL COM U.S.A. Inc.’s $90 million purchase of Westinghouse Communications will be key in driving the company’s intranet services strategy targeted at businesses, says RSL COM U.S.A. President and CEO Ed Thomas. "We want to offer intranets to business–closed users groups, e-commerce via the intranet," […]

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