Channel Partners Salute the Back-Office

Agents, its time to be all you can be. The Channel Partners Conference & Expo is offering you the chance to go through basic training on the latest OSS/BSS applications for streamlining order management, trouble ticketing and customer service in todays concurrent session, Special Ops: Back-Office Boot Camp for Agents. Jim Lazeroff, director of marketing […]

Service Providers: Offer Agents Robust Back-Office Systems

Service Providers: Offer Agents Robust Back-Office Systems Jim Lazeroff, Director of Marketing of software company Info Directions Inc., wants to remind service providers of the importance of giving agents access to robust, reliable billing and administrative systems. Agents who can back up their telecom services with strong back-office systems help boost income for everyone. TAG […]


As a budget line item, how are staff salaries trending in your company for 2019?

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