Laura Bernstein


Are You Working For Free?

When you get a commission check from your master agent or from the carrier, do you ever calculate your true hourly wage? Many forces are at work to drive your wage downward.

CRA Champions Charging for Customer Care

CRA is packaging its customer support services for sale by other agents, enabling them to turn customer support from a cost center to a profit center.

Peer-to-Peer Blog: What Do You Expect?

As telecom agents, our ability to set and meet expectations, as well as hold the carriers to the expectations they set, plays a key role in our well being and financial success.

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