know

 

How Do You Know What You Dont Know?

When we made the decision to begin a new company that develops Wi-Fi hotspots in hospitality venues, I asked my business partner what issues were likely to bite us in the rear end. Over the course of the next few days, we brainstormed some of the obvious possibilities, including changes in technology, changing revenue models, […]

What Resellers May Not Know about 214 Authority

Posted: 3/2004 What Resellers May Not Know about 214 Authority By Edward A. Maldonado, Esq. Many resellers are confused about the mandate and obligations of securing international service authority from the FCC under Section 214 of the Communications Act. Some believe it to be a one-time inconvenience required for international resale. Others simply view it […]

Do You Know Where Your SMBs Are?

Posted: 3/2004 Do You Know Where Your SMBs Are? Or who they are talking to? Qwest is offering small businesses unlimited long distance for $20 a month. I got the sales call seeking my home office usage. Compared to what I am paying now with MCI, its less than half and sometimes as much as […]

Do You Know Where Your SMBs are?

Or who they are talking to? Qwest is offering small businesses unlimited long distance for $20 a month. I got the sales call seeking my home office usage. Compared to what I am now paying MCI, it’s less than half and sometimes as much as one-third the cost. Times 12 and I would save between […]

Sales Seminars – Nose to the Grindstone

Nose to the Grindstone By Tara Seals Do you feel like your time is not your own? Always under the gun and behind? Do you wish you could spend more time with your family and less time catching up on paperwork? Overworking at the expense of other areas of life is a chronic problem for […]

Escape Cell Hell

Posted: 11/2003 Escape Cell Hell EscapeCellHell.org, a service of Consumers Union, allows users to contact their members of Congress directly, urging them to uphold a Nov. 24 Federal Communications Commission deadline requiring companies give customers their phone numbers when they change providers (see related story here). One-third of the nearly 22,000 subscribers of www.ConsumerReports.org surveyed […]

Your Phone is Ringing . . . Now What?

Posted: 10/2003 Your Phone is Ringing . . . Now What? CSRs Key to Winning, Keeping Customers By David Saxby Every day, your phone is ringing. Your customers are calling with a need and an interest in purchasing one of your products or services. Every time your phone rings, you have a sales opportunity. As […]

PARTNER CHANNEL: Partners Become SMBs’ Spam-fighting Force

Posted: 9/2003 Partners Become SMBs’ Spam-fighting Force By Russell Morgan Spam is expensive, irritating and time-consuming. Nobody likes it, everybody with an e-mail address complains about it, and some of the biggest companies in the country are waging a very public war against it. Right now, many solution providers may be asking how they can […]

Consolidation Key for Telecom’s Future

Posted: 4/2003 Consolidation Key for Telecom’s Future By Dick Jalkut The 1996 Telecommunications Act opened the floodgates for many things — competition and choice for customers, better pricing and service, and entrepreneurs trying to make a quick buck. Now, seven years after that landmark event, we know that indeed many bucks were made by a […]

Why Good Salespeople Make Bad Decisions

Posted: 12/2002 Why Good Salespeople Make Bad Decisions By Dr. Wayne M. Thomas, DBA Editor’s Note: The author’s last article, "How to Avoid Being the Designated Loser," in the October 2002 issue of PHONE+ was so well received that we are following it up with a further look at reasons why the high drama of […]

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