Phone Plus Prepaid: Riddle Me This

Posted: 3/2004 Riddle Me This Uncovering the Enigma of Prepaid CRM By Cara Polinski Which came first the payment or the service? Some operators and service providers ask themselves this question and they let the answer determine how they handle the customer. In the world of prepaid, customer relationship management (CRM) often is overlooked. The […]

CRMs New Focus is Profitability, Experts Say

Post-tech bust, communications providers understandably have been obsessed with revenue assurance. This discipline primarily has focused on accurate reconciliation of intercarrier billing and fraud prevention. It has progressed to include other strategies like network inventory assessment and least-cost routing. Now, its wriggled its way up from the OSS and network infrastructure departments to customer relations. […]

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