AMS Offers On-Hold Messaging as a Service

Agents looking for an easy add-on sale can look to Audio Messaging Solutions LLC, which recently released is managed on-hold messaging service to telecom agent channel. “This is really a marketing tool to help their customers’ businesses grow,” said AMS President Mitch Keller. “It just happens to be connected to their telephony platform and happens […]

Case Study: Ifbyphone Charges Batteries Plus IVR System

Batteries Plus, the nation’s largest retail chain of its kind, offers more than 40,000 different batteries and related products in 350 locations open in 42 states and Puerto Rico. Its product line includes both batteries for common uses and hard-to-find items that are traditionally not available at other retail stores. Problem: The Batteries Plus chain […]

IVR Maker Voxeo Buys Micromethod

IVR developer Voxeo Corp. said Tuesday it has purchased Micromethod Technologies, which makes SIP-based collaboration software. Voxeo is expanding into Asia Pacific and said the deal bolsters its strategy in that region. Micromethod is headquartered in Beijing and San Jose, Calif. The acquisition’s terms weren’t disclosed; both companies were privately held. Voxeo partners with companies […]

Channel Partners: NBS Enhances Intelligent IP Products

NBS (Booth 1620-1622), a provider of voice, data and VoIP telecom services and equipment, announced the release of an enhanced version of its Intelligent IP products. The intelligence of these offerings stems from their flexibility to service the needs of SMBs as well as SOHO business clients with a variety of existing network configurations. The […]

IP Unity Glenayre Adds New Features

IP Unity Glenayre at Spring 2007 VON this week unleashed a flurry of news. The company is working with Metaphor Solutions on speech-based IVR. The partners have released the Plug & Play IVR application suite for the IP Unity Glenayre Media Server, enabling customers to quickly self-configure, deploy, manage and report on speech-based IVR customer […]

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