Verification, Refined Much the same way as the novel came into being with the rise of the leisure class, third-party verification (TPV) is reaping the benefits of having room to grow. With few recent regulatory changes and a relatively stable array of vendors in the market, TPV is focusing on refining itself in the automated […]
Forbearance Frenzy When the FCC early last year relieved Verizon Communications Inc. of broadband services regulations, the agency essentially invited a crush of me too forbearance petitions from the LECs. Many of those pleas come up for a vote or time extension this summer. The additional three months is more than likely to be imposed.
Summer of the Small Business Mike Rowley is the treasurer for Rowleys Tires & Automotive Services Inc., in Bay City, Mich. He is the third generation of Rowleys in the business, which was started by his grandfather in 1921. Like many people in family-owned businesses, Rowley has worked at the company for most of his […]
Sprint Cutbacks Reach Channel Under mounting pressure from Wall Street, Sprint Nextel Corp. is making changes at the corporate level cutting management layers and de-emphasizing legacy services that are trickling down to the indirect channel program, including trimming the rolls of its Business Solutions Partner Program back to only 50 master agents.
For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.
Criminal Minds Traditionally, subscriber fraud has been defined as the problem of subscribers signing up for service they have no intention of paying for. But this seemingly simple (and credit-shattering) practice has ballooned into a delicate cat-and-mouse game of identity theft, illegal businesses, tax evasion and even money laundering. Fortunately, providers do have ways to […]
Secret Agent Man There are VARS and there are VARs. CDW is one of the countrys largest. And with 2006 revenue of $6.8 billion, it is one of the countrys largest companies No. 343 on the Fortune 500 list. If you are in business, youve no doubt heard of it and you might even be […]
Changing Gears The telecom industry has been in transition ever since Alexander Graham Bell first gave us the telephone, said Simon Beresford-Wylie, CEO of Nokia Siemens Networks, in a presentation at this springs CTIA conference. But the last few years [have] been simply breathtaking.
Fitting In Amidst movements by Cisco Systems Inc. and Microsoft Corp. to integrate conferencing as simply one more application within a unified communications framework, Web and audio conferencing service providers are taking stock of the opportunities and threats within a newly converged landscape of collaboration and are repositioning to compete.
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