IP contact center

 

Verizon Business, Avaya Tout VoIP, Contact Center Interop

Businesses and government agencies now are able to tap Verizon Business’ VoIP and contact center services combined with Avaya equipment and software. The companies have completed the process of validating and certifying the interoperability of Avaya Communication Manager 5.1.1/SES 5.1.1 and Avaya Communication Manager Branch with the Verizon IP Contact Center (IPCC) suite of services […]

CosmoCom, HP in Global Resale Pact

CosmoCom announced HP will become a global reseller of CosmoCom’s CosmoCall Universe (CCU), an all-IP contact center platform. The agreement will enable HP’s direct sales force and its channel partners to resell CCU integrated with the HP OpenCall Media Platform (HP OCMP) to enterprises and service providers. The integrated offering brings together CosmoCom’s next-generation contact […]

Troubled Nortel Leads Unified Messaging Market Share

It turns out there is a bright spot for troubled Nortel Networks, notably in the unified communications space. Nortel led in unified messaging license market share in the first half of 2008. Even better, sales for messaging platforms in general will end up ahead for the year, with the outlook fairly positive for 2009. That’s […]

IP5280 Interoperates with Interactive Intelligence

IP5280 Communications announced that its SIP5280 service has been certified for installation with the Interactive Intelligence contact center automation and enterprise IP telephony software. SIP5280 is a SIP trunking solution that connects legacy phone systems to a broadband connection through standard integrated access devices or gateway routers. It enables companies to eliminate local PSTN gateways […]

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