Interactive Intelligence

 

Interactive Intelligence Releases Interaction Monitor

Interactive Intelligence (ININ) has released a new communications system monitoring product called Interaction Monitor. Interaction Monitor, an add-on product to the company’s contact center automation and enterprise IP telephony solutions, helps customers improve operational efficiencies and increase reliability by enabling them to remotely monitor and troubleshoot Interactive Intelligence software, hardware and peripheral devices from a single […]

IP5280 Interoperates with Interactive Intelligence

IP5280 Communications announced that its SIP5280 service has been certified for installation with the Interactive Intelligence contact center automation and enterprise IP telephony software. SIP5280 is a SIP trunking solution that connects legacy phone systems to a broadband connection through standard integrated access devices or gateway routers. It enables companies to eliminate local PSTN gateways […]

Interactive Intelligence Completes Cisco UC Interop

Interactive Intelligence Inc. announced it has completed SIP interoperability verification testing with the Cisco Systems Inc. Unified Communications Manager, making it possible for shared customers to use both vendors’ systems without the need for middleware layers. Interactive Intelligence completed testing in October of its contact center automation, enterprise IP telephony and enterprise messaging software for […]

Interactive Intelligence Adds SMS to Contact Center Suite

Interactive Intelligence (ININ) announced it is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features are designed to help contact centers increase customer retention and satisfaction by enabling mobile customers to use SMS to communicate with the contact center; having those […]

Interactive Intelligence Honors Reseller Visionaries

Interactive Intelligence (ININ), a global provider of unified IP business communications solutions, honored resellers this month at its annual partner conference, Oct. 7–9, in Indianapolis, for their visionary use of the company’s software. The Vision Award winner, voice and data communications solutions provider, EDCi, was honored for its Customer Interaction Center (CIC) deployment at Wisconsin Public […]

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