Interactive Intelligence Releases Updated SIP Gateway

Interactive Intelligence Inc. has released its second-generation SIP Interaction Gateway. The updated gateway, which enables connections between traditional trunk lines (T1s and E1s) and VoIP networks, includes new support for protocols like EuroISDN, new fax support and a more scalable eight-span model, the company said. In addition to North American digital trunk support, the Interaction […]

New VoIP System at CXtec Provides Better Customer Interaction

Over 70 percent of CXtecs sales are to established customers, which is a testament to the companys unwavering commitment to customer satisfaction. So as the end of support for CXtecs PBX software and voice mail system neared, maintaining quality customer communication was a high priority when choosing a new system. In fact, two local customers […]

CRM II: This Time It’s Personal

IN A WORLD WHERE CONVERGING SERVICES and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction: customer relationship management. The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in […]

Convergin Platform Integrate IPTV, Telecom Services

Convergin said its Accolade WCS Service Capability Interaction Management (SCIM) product now enables the integration of IPTV and telecom services in converged networks. Wireless, wireline and cable operators can use the product to integrate IPTV services with their current offerings and control the way these services interact to deliver quadruple-play. The Accolade WCS, as a […]

Making i-Contact

THE DEMAND FOR MULTICHANNEL COMMUNICATIONS with contact centers is growing as consumers increasingly want to use e-mail, self-service portals and other options for customer care. The trend is driving complexity and cost for businesses a boon for hosted contact center solutions that offer turnkey approaches for enabling, tracking and managing the various flavors of customer […]

Tekelec Focuses on FMC

Tekelec is highlighting new and Fixed Mobile Convergence (FMC) solutions, as well as customer deployments of the Tekelec 8000 Wireless Multimedia Gateway, this week at CTIA Wireless 2006 in Las Vegas. The Tekelec 3300 Convergence Gateway, which supports both IMS-ready and IMS-enabled networks and applications, supports voice call continuity for FMC when deployed with the […]

Customer Interaction Culture Key to Profitability

Exceptional customer service is key to building customer loyalty and, thus, ensuring long-term profitability. Loyalty shapes people’s choices on what they purchase, how they purchase and where they purchase. In a study conducted by the Forum Corp. on why customers changed brands, more than 60 percent switched because of poor service and lack of personal […]

E-Channel – E-business Strategies Hinge on Customer Relations

Posted: 08/2001 E-Channel E-business Strategies Hinge on Customer Relations By Tara Seals E-business is finding a kinder, gentler face as strategies evolve to encompass all parts of the value chain. The underlying theory in this trend is that vendor, channel partner and customer derive value from online tools meant to foster relationships rather than relegate […]

What is Web-based Customer Care?

Posted: 05/1998 Cyber Care Web-Enabled Call Centers Could Cut Costs, Improve Service for Telephone Companies By Khali Henderson Tel-Save’s high-profile 9-cents per-minute long distance offering through America Online has been an ideal and dramatic example of the value of using the Internet to acquire customers and bill them in a low-cost and high-tech way. Once […]

The ID is: 72656