Business Intelligence

Anthony Daley is senior vice president and general manager, the Americas, Westcon Group North America Inc, a value-added distributor. Daley spoke with T@G in June about areas of growing importance to telecom agents, such as networking security and standards, and how to avoid becoming just a commodity to clients. T@G: What are the most important […]

Universal Access Introduces Intelligence Product Line

Universal Access (Booth 620), a communications network integrator, recently introduced a new line of products — UAInfo products — that provides exclusive network infrastructure intelligence designed to help carriers and service providers with network research, engineering, competitive analysis, and sales and marketing in the United States. UAInfo is made up of three distinct products – […]

Business Intelligence – A Q&A with New Edge Networks Dan Moffat

A Q&A with New Edge Networks Dan Moffat TAG: What’s new in 2004 for the world of business broadband? Dan Moffat: Well, there is a lot happening! The biggest things are Wi-Fi, VoIP and low-cost VPN for multi-site business customers. New Edge Networks has focused on business multi-site networks since its inception. We are doing […]

CRMs New Focus is Profitability, Experts Say

Post-tech bust, communications providers understandably have been obsessed with revenue assurance. This discipline primarily has focused on accurate reconciliation of intercarrier billing and fraud prevention. It has progressed to include other strategies like network inventory assessment and least-cost routing. Now, its wriggled its way up from the OSS and network infrastructure departments to customer relations. […]

Business Intelligence – An Interview with MegaPaths Dan Foster

An Interview with MegaPaths Dan Foster By Tara Seals TAG caught up with Dan Foster, chief marketing officer and vice president of sales, to talk about whats ahead for the agent business in 2004. T: What are the biggest three trends youre predicting for the channel space in the coming year? DF: No. 1 is […]

Business Intelligence – Q&A with RPM Softwares Dana Dwyer

Q&A with RPM Softwares Dana Dwyer Whats ahead for channel management and the back office? In December, TAG caught up with Dana Dwyer, president of RPM Software, to find out. TAG: What are the components necessary for a successful back office? DD: A successful back office is fundamentally built upon successful processes. That means having […]

Seeking Telecom’s Masterminds

Posted: 09/2000 Seeking Telecom’s Masterminds Who’s Who in Carrier ConsultingPaid by the hour to dispense advice, consultants–wisened by collective and focused experience–are a veritable brain trust for telecommunications service providers. From conception to implementation these advisors are helping carriers steer a clear path through the minefields of the modern communications business.While they are the butt […]

Resale Channel: Application Service Providers:

Posted: 05/2000 * ITXC Corp. (, a service providers’ service provider for Internet telephony, has opened a super PoP in Jersey City, N.J., to facilitate increased network demand and growth, scalability for future applications and higher quality service. The super PoP houses a Class A data center that handles the company’s new enhanced services.The PoP […]

ATM Key to Bringing Intelligence to Edge

Posted: 08/1999 ATM Key to Bringing Intelligence to Edge By Peter Lambert and Paula Bernier Intelligent access now may be winning as the service provider networking buzzphrase of the 1990s, judging by the new products–and the emerging new classes of products–touted during the SUPERCOMM ’99 exhibition in Atlanta. The goal of the new gear: build […]

Signs of Intelligence

Posted: 10/1998 Signs of Intelligence Open, Software-centric IN Solutions Help Next-Gen Telcos Bring Enhanced Services to Market Quicker and Cheaper By Khali Henderson As "the" telephone network is redefined to include not only the public switched telephone network (PSTN) but also the Internet, wireless, satellite and corporate networks, so too must be the provision of […]

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