Building Employee Loyalty Best Practices for Keeping Staff

With the national unemployment rate of more than 10 percent, it may seem antithetical to be concerned with employee loyalty. Seriously, where would they go even if they wanted to leave? Well, they may not be able to jump ship immediately, but make no mistake, when the economy recovers, all bets are off. That means […]

Endeavor Telecom Partners with TechInsurance

Professional services outsourcing company Endeavor Telecom announced it has partnered with TechInsurance to provide its 9,000-plus field contractors with affordable insurance coverage. TechInsurance specializes in providing insurance coverage for individuals and companies in IT-related industries. Endeavor subcontractors are required to have general liability insurance, which provides protection should any incidents involving injury, damage or medical […]

TCA to Unveil Insurance Program at Channel Partners Expo

The newly launched agent group Technology Channel Association (TCA) will launch the TCA Health Plan at the Channel Partners Conference & Expo, March 1-3, in Las Vegas. In addition, TCA announced that agents and vendors who join by the conclusion of the Channel Partners Conference & Expo on March 3 can qualify for distinction as […]

SunTec to Open U.S. Support Center

India-based SunTec Business Solutions said it is opening a dedicated support center in the United States in an effort to cut down on customer response time and expanded its presence in the country. The new center will deliver support to telecommunications firms such as Cable One, SunTec said. The pricing and billing solutions company will […]

From Offshoring to Homeshoring

FROM CAR INSURANCE GIANTS with thousands of customer service agents to small companies with tech support requirements, businesses are sending their call center workers home or to remote offices in droves. Call center requirements are driven by three things: competitive differentiation through customer service, revenue generation through upsell and cross-sell activity, and opex reduction. One […]

Rethinking Internet Risk Management

Hurricane Ivan illustrated a need for new forms of Internet business risk management when it damaged an undersea cable and disconnected the Cayman Islands. The disconnection lasted more than two days and is an example of a risk beyond the control of the enterprise or the telecommunications carrier: a force majeure risk, or act of […]

Tried & True

Posted: 11/2003 Tried & True Frame Relay Still in Demand By Tara Seals Though not as flashy as metro Ethernet and IP VPNs, frame relay is holding its own in the wide area networking arena. Resellers will find spots of interest from a variety of end user demographic ranges, and carriers are rolling out new […]

Business News – TFC Acquires RFC Capital

Posted: 09/1999 TFC Acquires RFC Capital Providence, R.I.-based Textron Financial Corp. (TFC), a subsidiary of Textron Inc., has acquired Columbus, Ohio-based RFC Capital Corp., a finance company serving commercial customers in the telecommunications industry. RFC Capital, which has receivables of $70 million, now is a division within TFC’s Revolving Credit Group. The companies did not […]

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