inquiries

 

Ask Steve

Welcome to the new PHONE+ column, Ask Steve. Ive received some great questions so far and plan to tackle as many as I can in the coming months. This months inquiries focus on smaller businesses those with 20-99 employees, one-to-two IT people and one part-time IT contractor, VAR, agent or dealer. Q: Are SMBs buying […]

For the Record

For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.

TEM Provider Signs 12 Partnerships in Last Year

Tangoe Inc., a provider of telecommunications expense management (TEM) software and services for enterprises, signed eight new partnerships in 2005 and another four in early 2006, the company said on Thursday. Some of Tangoes new partners include network builder Calence Inc.; solutions provider Convergence Strategies Consulting Group; and TEM provider ParseLogic. We are encouraged by […]

ASC Adds E-Mail Response Management to INSPIRATIONpro

ASC telecom AG, which makes technologies for contact centers, financial institutions and other entities, this week unveiled the addition of e-mail response management (ERM) to INSPIRATIONpro, its monitoring platform. ERM systems automate e-mail acknowledgements and responses to standard customer inquiries. This minimizes workloads while sending well-written and credible responses to customers, according to ASC. ERM […]

Opcenter: The Ins and Outs of E-Mail Customer Care

Posted: 05/1999 The Ins & Outs of E-Mail Customer Care By Liz Montalbano Like other web-based marketers, telecom service providers are just begging for trouble. On their homepages an icon urges "Contact us," with a link to an e-mail address for subscribers–or potential subscribers–to send the company an inquiry or comment. But once an e-mail […]

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