It’s Time to Re-Regulate LEC Billing Services

Posted: 02/1999 It’s Time to Re-Regulate LEC Billing Services By Robert M. McDowell, Esq. Molly shudders as she hears the local exchange carrier (LEC) representative confess to the trade show audience that his company soon would stop billing "dial-around" calls on behalf of interexchange carriers (IXCs). Molly’s company, a small IXC headquartered in the dusty […]

FCC Must Guide Industry Toward Clarity in Phone Bill Battle

Posted: 01/1999 FCC Must Guide Industry Toward Clarity in Phone Bill Battle By Kim Sunderland It’s anybody’s guess how much the Federal Commun-ications Commi-sion (FCC) will regulate the way telecommunications carriers format their telephone bills. What’s certain is that there’s a problem with how various industry segments present billing information to their customers. The FCC’s […]

The Telecom Act–It’s Working

Posted: 12/1998 The Telecom Act–It’s Working By Cronan O’Connell As you leaf through this issue of PHONE+, the Association for Local Telecommunications Services (ALTS) is poised to open its Annual Convention and Trade Exposition–its largest ever–Dec. 2-4 in Las Vegas, drawing thousands of attendees from the competitive local exchange carrier (CLEC) industry as well as […]

Maintaining Sales-Force Fitness

Posted: 12/1998 Maintaining Sales-Force Fitness By Jonathan B. Haller Editor’s Note: This is the second of two parts. Last month’s article discussed the dearth of qualified telecom sales representatives. This month’s column covers maintaining sales-force readiness. There is a two-pronged challenge plaguing the communications industry. The first, discussed in last month’s column, is that more […]

Payphone Providers Need to Get Smart

Posted: 12/1998 Payphone Providers Need to Get Smart By Peter Meade and Jennifer Knapp Here’s one call that the payphone industry better answer: Improve your products and marketing strategies or the next–and many of the subsequent–calls will be made using wireless telephones. By 2004, more than one-third of the U.S. population will be carrying wireless […]

Making the Vertical Leap

Posted: 12/1998 Making the Vertical Leap By Robert Rosenberg Growth opportunities in tele-communications have shifted from providing commodity services to customized services, such as asynchronous transfer mode (ATM) and packet-based bandwidth on demand. New technologies have transformed the telecommunications business model, which traditionally emphasized horizontal services and carrier control of networks, to a vertical focus […]

Know Thine Enemy

Posted: 11/1998 Know Thine Enemy Intelligence Techniques Arm Carriers Against Subscription Fraudsters By Mario McCash James Bauer, deputy assistant director for the U.S. Secret Service Office of Investigations, testified in April before a Congressional subcommittee that all kinds of important personal information stored in computers, including driver’s license and Social Security numbers, are accessible and […]

Move Over, TV

Posted: 10/1998 Move Over, TV Internet Captures Imagination, Dollars of Telecom Industry Marketers By Jennifer Knapp Advertising on Internet is fast becoming a common strategy for companies in many industries, and, according to one study, telecommunications’ heavy-hitters are leading the way. Unlike television, with its massive appeal and commensurate cost, experts say the Internet is […]

Sprint, the Media and the Truth about Customer Satisfaction

Posted: 09/1998 Sprint, the Media and the Truth about Customer Satisfaction By Casey Freymuth For the fourth consecutive year, Sprint Communications Co. has topped the industry in J.D. Power and Associates’ 1998 Residential Long Distance Telephone Customer Satisfaction Study (see page 19) among high-volume users spending more than $50 per month. Undoubtedly, major newspapers nationwide […]

FTC Cracks Down as FCC, Industry Issue Anti-Cramming Code

Posted: 09/1998 FTC Cracks Down as FCC, Industry Issue Anti-Cramming Code By Khali Henderson In an effort to curb "cramming," the Federal Communi-cations Commission (FCC) together with local phone companies July 22 issued guidelines to prevent the practice, which involves the billing of charges for programs, products and services subscribers have not knowingly authorized. Release […]

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