inbound

 

Voxbone SIP Trunking Service Lync-Qualified

Voxbone partners and agents will be able to address new international telephony-deployment opportunities around Microsoft Lync 2013 with this new qualification.

Solegy Launches Managed PBX

Solegy has launched a managed PBX platform that enables service providers to offer business customers a single-source solution for all of their voice needs. The service, which was announced at Spring 2007 VON, is available through Solegy’s ServicePDQ software platform that provides a single point for clients to develop, deploy, manage and charge for services […]

8×8 Unveils International Virtual Numbers

8×8 Inc., a provider of Packet8 broadband VoIP and videophone services, has made available international virtual direct inbound dial (DID) numbers with area codes from nine European countries. Packet8 residential and business subscribers can use the numbers to create a “virtual presence” for themselves in England, France, Netherlands, Norway, Sweden, Finland, Italy, Ireland and Denmark. […]

Broadview Networks Debuts FrontLine Managed Services

Broadview Networks (Booth 401) announced its new FrontLine Managed Services, which includes Inbound E-mail Security, managed firewall and secure VPN. Inbound E-mail Security allows customers to define and control the information flow into their business, blocking spam, viruses and other dangerous executable attachments. A point-and-click interface simplifies administration of this turnkey solution. In addition, the […]

Broadview Networks Debuts FrontLine Managed Services

Broadview Networks (Booth 401) announced its new FrontLine Managed Services, which includes Inbound E-mail Security, managed firewall and secure VPN. Inbound E-mail Security allows customers to define and control the information flow into their business, blocking spam, viruses and other dangerous executable attachments. A point-and-click interface simplifies administration of this turnkey solution. In addition, the […]

Verizon Offers New VoIP Option

Verizon Partner Solutions is offering a new option for VoIP providers using SIP Gateway Services. Under this program, Verizon SIP Gateway customers opting for OCN-based metered plans can get a reduced rate for calls from their end users to select Verizon Business local customer telephone numbers (those utilizing legacy MCI local switches). SIP is an […]

GlobalTouch Unveils SIPTalk Euro

GlobalTouch Telecom Inc. (Booth 704) has announced the SIPTalk Euro residential VoIP service. SIPTalk Euro provides subscribers with unlimited anytime minutes to the United States, Canada and fourteen Western European countries, as well as unlimited inbound and in-network minutes, for just $24.95 per month. The service also includes features like inbound/outbound fax, softphone and video […]

Agilent Releases assureME Portfolio

Agilent Technologies Inc. has released its new assureME portfolio, which manages the network, services and the customer experience. The first two components are assureME-Roamer and assureME-Corporate. The company made the announcement at TeleManagement World in Nice, France. “We’ve found that the majority of customer-reported problems were handset configuration issues, rather than network faults, so customer […]

Excell Expands CRM Capabilities

Excell Services (Booth 1516), a provider of directory assistance and operator services, has announced the expansion of its Customer Relationship Management (CRM) group. Although it already provides inbound customer care services, Excell has expanded its CRM infrastructure in its Lubbock, Texas, and San Antonio call centers in order to accommodate the increasing inbound customer care […]

Excell Services Celebrates Automation Milestone

Excell Services (Booth 808) is celebrating three years of providing Voice Recognition Directory Assistance (VDA) technology. Excells VDA is an automated DA service that functions much like the best human operators. The service makes every residential, business, and government directory listing in the United States available via automation. An additional feature allows callers to be […]

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