improved

 

Tekelec Jazzes Up IAS

Tekelec has upgraded its Integrated Applications Solutions (IAS), which monitors networks for the business intelligence to perform revenue assurance and performance management. The newly souped up IAS features improved modularity, increased redundancy, improved performance and better reliability, to prepare for the migration to IMS, Tekelec said. The signaling stream is going to increase a hundred-fold […]

Improved Masergy Financials Bode Well for Agents

Thanks to some first-time positive financials, Masergy Communications Inc. recently has been able to price its products and services more competitively, giving its agents more options and benefits as they compete against major carriers. Masergy, founded in late 2000, made news in late June when it announced it had become EBITDA-positive. Most analysts and investors […]

MapInfo Professional Unveils New Location Intelligence Package

MapInfo Corp. (Booth 513), a global provider of location intelligence solutions, recently announced the availability of MapInfo Professional version 8.0. A user-friendly, comprehensive location intelligence package, MapInfo Professional enables communications carriers to visualize easily the relationships between data and geography to drive more insightful decisions. This in turn leads to increased revenue, lower costs, enhanced […]

Cultivating a Collaboration Society

Cultivating a Collaboration Society By Harold German Harold German Remember those bulky, expensive video conferencing systems you would see in well-equipped conference rooms not too long ago? You know, the ones the office manager never allowed you to touch? Every now and then, you were invited to sit in on a video meeting and you […]

10 Tips for Improved Customer Service

Posted: 10/1998 10 Tips for Improved Customer Service Test-drive your competition. How do you stack up? By Peggy Moretti Recent findings indicate that telecommunications service providers can ill-afford to be complacent when it comes to providing customer care. According to J.D. Power and Associates’ 1998 Residential Local Telephone Service Satisfaction Study, most of the independent […]

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