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TalkSwitch: The right move for MaidPro

THE CHALLENGE With more than 80 franchise and office locations across the United States, Boston-based MaidPro has become one of the most successful home cleaning businesses around. The company holds to a clear vision: provide high-quality, reliable service, and the customers will keep coming back. As franchise locations opened across the United States, the company […]

Lahey Clinic Chooses Ascendent Systems to Improve Communications and Response Times Across Campuses

Ascendent Systems, a subsidiary of Research In Motion and a provider of enterprise voice mobility solutions, recently announced the deployment of the Ascendent Voice Mobility Suite at Lahey Clinic Medical Center in Burlington and Peabody, Mass. Ascendents voice mobility solution was integrated into the hospitals existing telephone infrastructure to deliver instant access to wireless phones […]

ODP vs. Browser

THERES A DILEMMA faced by mobile operators, their wireless dealers and, ultimately, their customers: Long-distance is essentially free, and competitive pressures are driving the rest of voice revenue toward zero margins even as the mobile network infrastructure demands another round of multibillion-dollar investment. When margins suffer, everyone suffers. Thats why reducing churn, making data plans […]

Telcordia Launches Service Management Platform

Telcordia has launched the Telcordia Service Management Suite, a platform that enables mobile operators to identify and fix network problems that result in failed services. The company said it will use the product to proactively improve the customer experience by identifying potential issues as they develop and before they impact the customer. Telcordia said the […]

Covad Taps OSG for Direct Billing

OSG Billing Services (Booth 215) will manage invoice presentment and distribution services for Covad Communications, a nationwide provider of integrated voice and data communications, located in San Jose, Calif. Covad has chosen OSG Billing Services to reduce costs associated with its invoice production and distribution, and to improve overall efficiency. The provider also is seeking […]

Whats Your Target?

EVERY TELECOM SERVICE provider wants to make sales and it should come as no surprise that salespeople are a critical part of the process of helping customers make purchase decisions. But it doesnt occur to many telecom companies that their sales forces would be more effective if they had goals. Goals give sales associates a […]

AVST Starts Reseller Seminar Series

Applied Voice & Speech Technologies Inc. (AVST), a developer of unified communications software, said today it has planned a series of free sales training seminars for its resellers. The CallXpress Success Seminars will take place this month and next in nine U.S. cities. CallXpress is AVSTs flagship platform. The latest version which integrates with most […]

Tollgrade Unveils New VoIP Test Solutions

Network test systems provider Tollgrade Communications Inc. at TelecomNEXT is introducing two new VoIP test solutions built upon ADSL, ADSL2+, and DOCSIS broadband access network test points. These new VoIP solutions will be available for customer trial in the second quarter of this year and are expected to be generally available shortly thereafter. The LoopCare […]

Master Minds – Masters Share Contract Negotiation Insights

Its the end of the year, subagents. Time to clean house, or at least to review contracts. Heres what some master agents have to share. First, says Emmet Tydings, president of master agency AB&T Telecom, understand the motivation for a renegotiation, such as a higher commission or improved service levels. If the contract modifications are […]

Want More Business?

A potential customer walks into your office. Her name is Jane and she has decided to move her kids out of the city to a more rural environment. She has a home-based business selling products over the Internet. She has telecommunications needs and she has come to you. When Jane paid a visit to your […]

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