Globalcom Plans to Introduce VoIP Services in Chicago, Milwaukee

Globalcom Inc. (Booth 322) is planning to introduce hosted VoIP services this fall in Chicago and Milwaukee targeting businesses with five to 100 employees. Jeff Fink, senior vice president of sales, Globalcom, says the product line will be available to two classes of sales agents: traditional telecom agents and companies selling data hardware and services. […]

Instant Call Center

UCN, a division of Buyers United Inc., is combining long-distance service over its IP network with pre-integrated hosted contact center applications to deliver InContact, a pay-per-use solution that gives businesses instant and affordable access to advanced call center features and agents access to a revenue-generating solutions sale for an upmarket target. “Call centers usually have […]

Rodopi Introduces EasyOSS Hosted Application

Rodopi Software has released a hosted application for automating provisioning, billing and customer management, targeted to small and medium and greenfield IP service providers. The solution also is available on a licensed, wholesale basis, to enable ISPs, VoIP companies, hosting providers and content ASPs to roll out to their reseller partners. EasyOSS offers pre-defined service […]

VoIP makes Hosted PBX the Next Killer APP

Note: The article originally slated for May on deciphering a telecom budget has been held for later publication. Voice over IP has garnered much press, surrounding the impending explosion predicted by many of todays telecom providers. Every major telecom company either has announced plans to roll out service offerings, or already has. In many cases, […]

Contact Center Solutions On Tap

While the ASP model suffered a false start, it is re-emerging with vigor in the customer relationship management segment, offering enterprises large and small a contact center utility on an outsourced basis. Some of the offers naturally are coming from entrenched CRM players like Siebel Systems Inc. and IBM Corp., which jointly released Siebel OnDemand […]

PointOne Launches Hosted IP Telephony Solution

PointOne (Booth 118) announced today it is conducting service trials for its new Hosted IP Telephony (HIP-T) solution for carrier, enterprise and consumer markets. This service will be available throughout North America and in select international locations upon completion of the service trials. HIP-T includes local calling, long distance, voicemail, call waiting, conferencing, unified messaging, […]

SBC to Offer Nationwide Hosted VoIP, Adds Network-Based IP VPN

SBC Communications Inc. today unveiled its first broadly available hosted VoIP offering for businesses as well as a network-based version of IP VPN. The new, nationwide hosted VoIP business product — which effectively replaces the IP Centrex SBC has been selling over the past few years — is now available in select markets and will […]

RESELLER CHANNEL: Special Delivery

Posted: 9/2003 Special Delivery Reselling Hosted Voice Mail Addresses Initial Demand for IP Functionality By Tara Seals Rebranding IP voice mail service is a scalable way for service providers to introduce customers to IP capabilities. UNE-P player Epicus Inc., for instance, is licensing and rebranding Prosodie Interactive Inc.s unified messaging technology to power its Freedom […]

RESELLER CHANNEL: Smooth Operators

Posted: 8/2003 Smooth Operators By Khali Henderson NEW WHOLESALERS EASE ENTRY INTO HOSTED IP TELEPHONY MARKETThe Yankee Group published research in April indicating 30 percent of wireline service providers interviewed identified IP Centrex offerings to be the application most demanded by their customers. All of the service providers interviewed either have an offering in place […]

PARTNER CHANNEL: ICG Rolls Out Hosted IP PBX Service Through Partners

Posted: 4/2003 ICG Rolls Out Hosted IP PBX Service Through Partners By Khali Henderson ICG Communications Inc. is rolling out VoicePipe, a nationwide hosted IP voice and data solution for businesses that it plans to sell through its partner channel. "We see it as the flagship product of our partner program," says Bob Beaty, senior […]

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