Hosted Contact Centers: ‘Huge Opportunity’ for Partners
In terms of installed base penetration, on-premises contact center systems still have an edge over hosted solutions, which translates to a huge opportunity for the latter’s market growth.
In terms of installed base penetration, on-premises contact center systems still have an edge over hosted solutions, which translates to a huge opportunity for the latter’s market growth.
RapidScale has been chosen as MicroAccounting’s exclusive partner to offer their customers a hosted Sage solution.
EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.
Intermedia, the independent provider of hosted exchange, has compiled a list of top business cloud trends for small businesses.
Integra’s DDoS Mitigation Service combines a cloud-based approach to detecting attacks with hands-on, 24/7/365 management from Integra’s network security experts.
2112 Group CEO Lawrence M. Walsh offers advice for solutions providers looking beyond commodity opportunities to sustainable businesses selling “higher cloud” solutions.
The health-care group was running multiple phone systems on different contracts, and had to address other issues, too, such as call times and disaster recovery. It turned to channel partner Advanced Technology Consulting for help.
The master agency is touting recent internal changes.
The new facility will be 21,000 square feet with 10,000 square feet of raised floor data center space.
If you’re a VAR who’s looking for a document management partner to help you reach your business objectives, here are five questions you can use to help determine which vendor is right for you.
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