hosted contact center

 

InContact, Siemens Sign Strategic Deal

inContact will power Siemens Enterprise Communications’ cloud contact center offer in EMEA and will get a $24 million equity investment from a Siemens affiliate.

Top 7 Targets for Hosted Contact Centers

The challenge in selling hosted contact centers is in identifying prospects most likely to be receptive to a cloud-based platform. Here are seven hot customer profiles.

CosmoCom, HP in Global Resale Pact

CosmoCom announced HP will become a global reseller of CosmoCom’s CosmoCall Universe (CCU), an all-IP contact center platform. The agreement will enable HP’s direct sales force and its channel partners to resell CCU integrated with the HP OpenCall Media Platform (HP OCMP) to enterprises and service providers. The integrated offering brings together CosmoCom’s next-generation contact […]

Ask Steve: Can SMBs Benefit from Hosted Contact Center Solutions?

What Do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published.  “Hello, Ms. Reynolds. This is Steve from Fabricated Plastics. Were calling to see if your recent order with us was on time […]

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